Shantorria Zanders
Quincy,FL
Summary
Compassionate Family Service Worker with a focus on effective communication and organizational excellence. Proven track record of mentoring staff, managing client services, and maintaining confidentiality to support family needs and promote professional growth.
Overview
17
17
years of professional experience
Work History
Family Service Worker
Disc Village
Quincy, FL
11.2022 - Current
- Maintained confidential records and documentation in [Type] database.
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Trained new staff on best practices for family engagement and resource navigation.
- Provided transportation for kids to and from identified placement.
- Completed and submitted referrals for therapy services as well as childcare.
- Filed confidential documentation
- Answered and directed phone calls.
- Completed clerical work.
Supported Living Coach
Gwenandrews Home of Success Agency
Quincy, FL
02.2009 - 10.2022
- Monitored client progress, adjusting strategies for optimal outcomes and engagement.
- Coordinated recreational activities to enhance social skills and community integration.
- Supported clients in developing financial literacy skills through budgeting exercises and money management coaching.
- Managed client medication administration, ensuring accuracy, timeliness, and adherence to prescribed dosages.
- Maintained strong working relationships with external partners such as healthcare providers or vocational specialists to ensure seamless service coordination for clients.
- Promoted a safe and supportive environment for clients with disabilities, ensuring their well-being and security at all times.
- Maintained detailed records of client progress, sharing updates with relevant stakeholders during case conferences or review meetings.
- Provided transportation services for clients to attend appointments, social events, and community programs as needed.
- Increased community integration by connecting clients with local resources such as volunteer opportunities or recreational activities.
- Assisted clients in achieving personal goals by providing guidance, motivation, and encouragement throughout their journey.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Assisted with bill pay.
- Corresponded with Support Coordinators.
- Attended quarterly meetings.
Education
High School Diploma -
James A Shanks High School
Quincy, FL05-1998
Skills
- Self-awareness
- Community resources
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Team building
- Family support
- Family services
Languages
English
Native or Bilingual
Timeline
Family Service Worker
Disc Village
11.2022 - Current
Supported Living Coach
Gwenandrews Home of Success Agency
02.2009 - 10.2022
High School Diploma -
James A Shanks High School