Shantrell Douglas
Metairie,LA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Pro Associate/Customer Service Representative
The Home Depot
New Orleans, LA
11.2023 - Current
- Excelled in exceeding daily credit card application goals.
- Referred unresolved customer grievances to designated departments for further investigation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Set up and activated customer accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Followed up with customers after resolution of their issue was completed.
- Provided training assistance to new employees on proper procedures for handling customer inquiries.
- Participated in team meetings to discuss performance metrics, process improvements, and customer feedback.
- Maintained a high level of professionalism when interacting with customers via phone or email.
- Assisted customers with returns, exchanges, refunds, replacements, credits, and other related requests.
- Processed customer payments by cash or credit card accurately and efficiently.
- Provided excellent customer service to ensure a positive customer experience.
Sales Associate/Beauty Advisor
Sally Beauty Supply LLC
New Orleans
08.2021 - 11.2022
- Build relationships by having patience, being attentive, energetic and happy to please and meet customer's needs
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Whether assisting with hair color, cosmetics, skin care, or nails
- Recommend additional and complementary products
- Inform customers of current sales and events
- Ensure that customers are informed about and are enrolled in Sally's Loyalty Program
- Complete transactions accurately and efficiently
- Maintain a professional, clean store environment and communicate inventory issues with the store manager
- Put up products from the truck.
- Opened and closed store.
Cashier/Customer Service
Rouses Supermarket
New Orleans
03.2021 - 07.2021
- Cash handling, credit card and check transactions with customers briskly and accurately
- Count money in cash drawers carefully and attentively at the beginning and end of shifts to ensure that amounts are balanced
- Greet customers professionally, kindly, and respectfully, when entering or leaving establishments making sure to say please and thank you and maintain cleanliness of working and checkout areas
- Provide customers with a high customer service speed while scanning and bagging their groceries with happiness, energy, and friendly tone/gesture to keep customers coming back and leaving satisfied.
Cashier/Team Member
Smoothie King Center
New Orleans, LA
08.2020 - 03.2021
- Took turns with coworkers handling cash, credit card transactions with customers briskly and accurately, and here I couldn't accept checks
- Count money in cash drawers, carefully and attentively at the beginning and end of shifts to ensure that amounts are balanced
- Greet customers professionally, kindly, and respectfully, when entering or leaving establishments making sure to say please and thank you and maintain cleanliness of working and checkout areas
- Also, while providing customers with a high customer service speed and always with happiness, energy, and a friendly tone to keep customers coming back by consulting and assisting customers in choosing the right vitamins and nutritional supplements to help them reach their health and fitness goals
- In addition to working at Smoothie King as a Team Member, we all took turns and worked together preparing and serving up the delicious smoothies, while organizing and restocking all products around the store.
Education
Cosmetology -
Delgado Community College
05.2023
High School Diploma -
Warren Easton Charter High School
05.2018
Skills
- Customer Service
- Accounting/Cash Handling
- Problem Solving and Planning
- Professionalism
- Organization
- Leadership
- Multitasking
- Child Care
- Technology/Computer Literacy
- Food Service
- Microsoft Excel
- Microsoft Word
- Power Point
- First Aid CPR AED
- Introduction to Business
- Inbound And Outbound Calling
Languages
- English
- Some Spanish
Awards
- Performance Awards
- Employee of the Month
- Educational Awards
Timeline
Pro Associate/Customer Service Representative
The Home Depot
11.2023 - Current
Sales Associate/Beauty Advisor
Sally Beauty Supply LLC
08.2021 - 11.2022
Cashier/Customer Service
Rouses Supermarket
03.2021 - 07.2021
Cashier/Team Member
Smoothie King Center
08.2020 - 03.2021
Cosmetology -
Delgado Community College
High School Diploma -
Warren Easton Charter High School
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