Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Shantrella Jones

Tallahassee,FL

Summary

Seasoned Business Analyst offering 10 years of Information Technology industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Systems Analyst

The Home Depot
11.2021 - Current
  • Triage and resolve software application issues including software debugging, analysis of performance, and coordinating production fixes
  • Analyze, determine, and solve data anomalies within the financial applications to provide accurate data for business use
  • Trusted advisor to 200+ business partners for Home Depot's financial planning systems: PowerOLAP and Longview
  • Spearhead 52 weekly forecast snapshot and archive process for business use by validating data accuracy and syncing all 15 production servers
  • Execute scheduled month-end maintenance and data pull process to reconcile all financial transactions for previous months and produce financial performance reports for business partners
  • Maintain user manuals, flow charts, and departmental documented procedures
  • Improve existing processes and establish additional methods to improve quality and efficiency for business partners by seeking training and attending seminars outside of the company.

Project System Analyst

State of Florida – Dept. of Financial Services
02.2020 - 11.2021
  • Translated technical and business requirements for the creation of data models through developing architectures, coding standards, and quality assurance policies and procedures
  • Identified and resolved software issues, documented requirements, and processes, coordinated project activities and designed reports for business executives per project scope
  • Collaborated with internal partners, Unclaimed Property, to create, modify, and trace over 5,000 test cases independently in Microsoft Team Foundation Server (TFS) for legislative mandates that had to be completed in 5 days
  • Self-directed the Statewide WebFocus and Report Distribution System (RDS) for all 55 State of Florida agencies.

Business System Analyst

State of Florida – Dept. of Financial Services
09.2017 - 02.2020
  • Designed, tested, and coordinated the implementation of system changes and enhancement using methods from Joint Application Development (JAD) sessions with development teams
  • Partnered with the Project Management team to gather, organize and track business requirements to ensure that the company reduced the waste of time and resources
  • Mapped test case requirements, designed test coverage, establish project timelines and risk management plan, and established user stories from business and technical requirements showcased through dashboard
  • Developed a new impactful method of usability for an application that was looking to be outsourced, resulting in saving more than $40,000 in new license expenses
  • Champion learning and growth for agencies by consulting and training customers, clients, and staff of all 55 state agencies on proper usage of the Microsoft Team Foundation Server.

IT Application Analyst

10.2015 - 09.2017
  • Synthesized data files in SQL to produce and run automated regression test scripts in the Application Lifecycle Management (ALM) testing center to verify user interface usability and back-end development.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Identified issues, analyzed information and provided solutions to problems

Quality Assurance Analyst

CTS America – SmartCOP
08.2014 - 08.2015
  • Identified over 100 bugs that were caught, retested, and put through regression before pushing code changes to production servers.

Support Specialist

CTS America – SmartCOP
11.2012 - 08.2014
  • Received, triaged, logged, and tracked problems, support requests, and enhancement-request
  • Tested software and hardware for validity of results, accuracy, reliability, and conformance.

Education

Master of Science, Data Analytics -

Western Governors University
Tallahassee, FL
12.2024

Bachelor of Science, Management Information Systems -

University of West Florida
Pensacola, FL
12.2020

Skills

  • Python
  • Tableau
  • JIRA
  • SQL Proficiency
  • ERP Systems Expertise
  • Financial Reporting
  • Asset Management
  • Data Analysis
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Certification

Correlation One - Data Analytics with Excel & Python, 10/2022 through 02/2023

Developed skills in data visualization, data cleaning, and data manipulation through participation in a highly-selective 16-week data analytics program facilitated through real data analytics business cases to solve business and technical issues. Collaborated with teammates to research the effect Maternal Mental Health of Black Women in the U.S. by comparing data to identify recommendations for improving social support. Developed impactful visualizations and insights by building a data pipeline using pivot tables, graphs, and dashboards to depict results using Excel & Tableau.

Timeline

Financial Systems Analyst

The Home Depot
11.2021 - Current

Project System Analyst

State of Florida – Dept. of Financial Services
02.2020 - 11.2021

Business System Analyst

State of Florida – Dept. of Financial Services
09.2017 - 02.2020

IT Application Analyst

10.2015 - 09.2017

Quality Assurance Analyst

CTS America – SmartCOP
08.2014 - 08.2015

Support Specialist

CTS America – SmartCOP
11.2012 - 08.2014

Master of Science, Data Analytics -

Western Governors University

Bachelor of Science, Management Information Systems -

University of West Florida

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Shantrella Jones