Tyler Waterman
Cutler
Summary
Detail-oriented Financial Systems Analyst with strong analytical abilities and problem-solving skills. Currently a Tier 2 PRISM Analyst with 7 years hands on experience in the PRISM Requisitioning module. Proven track record in enhancing reporting accuracy and streamlining processes to drive operational efficiency. Excellent customer service skills with 18 years experience.
Overview
16
16
years of professional experience
Work History
Financial Systems Analyst
Bureau of Fiscal Service
07.2019 - Current
- Analyzed financial data to enhance reporting accuracy and streamline processes.
- Collaborated with cross-functional teams to implement system enhancements for improved efficiency.
- Developed training materials and conducted sessions for staff on financial systems usage.
- Led initiatives to identify process improvements, resulting in reduced operational risks.
- Coordinated system testing and troubleshooting efforts for software upgrades and integrations.
- Managed user access controls within financial systems to ensure compliance and security.
- Monitored performance metrics to assess system functionality and recommend enhancements.
- Mentored junior analysts, fostering a culture of continuous improvement and knowledge sharing.
- Prepared comprehensive documentation outlining system functionality, features, and usage guidelines for reference by finance team members.
- Evaluated new software solutions for potential integration into existing financial systems landscape.
- Conducted thorough system audits, identifying areas for improvement and recommending solutions.
- Enhanced internal controls, ensuring compliance with regulatory requirements and company policies.
- Collaborated with cross-functional teams to implement process improvements, reducing manual tasks and increasing productivity.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality deliverables.
- Provided training and support to end-users, improving overall system utilization and user satisfaction.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Hands-on experience supporting the Unison PRISM Requisitioning module.
- Knowledge of the Federal acquisition lifecycle, including requisitioning, approvals, funding, procurement, and purchasing workflows.
- Experience supporting Commercial Off-The-Shelf (COTS) enterprise software solutions.
- Experience with business process analysis and process improvement initiatives
- Experience supporting software implementations or Operations & Maintenance (O&M) environments.
- Experience conducting end-user training and change management activities.
- Experience supporting Federal Government acquisition, procurement, or grants management systems.
Personal Banker
Peoples Bank
06.2015 - 07.2019
- Facilitated customer transactions, ensuring accuracy and adherence to bank policies.
- Developed personalized financial solutions to meet client needs, enhancing customer satisfaction.
- Educated clients on banking products and services, improving financial literacy within the community.
- Managed account openings and closings, streamlining processes for efficiency.
- Collaborated with team members to achieve branch sales goals through targeted promotions.
- Mentored junior staff in customer service excellence and compliance standards.
- Analyzed client portfolios to identify opportunities for cross-selling additional services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Office and Small Scale Associate
Wards Recycling
06.2014 - 06.2015
- Managed daily recycling operations, ensuring efficient processing of materials and adherence to safety protocols.
- Trained new team members on operational procedures and best practices for recycling processes.
- Streamlined material sorting processes, improving overall workflow efficiency within the facility.
- Implemented inventory management practices to maintain optimal stock levels of recyclable materials.
- Conducted financial transactions.
- Customer assistance.
Cashier
Millers AM PM
02.2013 - 06.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer to ensure accurate financial reporting and accountability.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain store organization and cleanliness standards.
Front Desk Receptionist
Comfort Inn & Suites
01.2011 - 02.2013
- Managed guest check-in and check-out processes efficiently and accurately.
- Handled phone inquiries, providing information on room availability and hotel services.
- Coordinated reservations using property management system to optimize occupancy rates.
- Trained new front desk staff on customer service protocols and operational procedures.
- Resolved guest complaints promptly, enhancing overall satisfaction and retention.
- Collaborated with housekeeping and maintenance teams to uphold cleanliness standards.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Massage Therapy Certificate - Health And Science
WSCC
Marietta, OHHigh School Diploma -
Warren High School
Barlow, OHSkills
- Outstanding customer service and client relationship management skills
- Strong analytical and problem-solving abilities
- Ability to communicate effectively with users at all organizational levels
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Detail-oriented with a commitment to delivering high-quality work
- Self-starter who learns quickly and thrives in a collaborative team environment
- Proficiency with Microsoft Excel, Word, PowerPoint, and Microsoft Office applications
- Internal controls
- Teamwork and collaboration
- Extensive Knowledge and experience with the Oracle financial system
Timeline
Financial Systems Analyst
Bureau of Fiscal Service
07.2019 - Current
Personal Banker
Peoples Bank
06.2015 - 07.2019
Office and Small Scale Associate
Wards Recycling
06.2014 - 06.2015
Cashier
Millers AM PM
02.2013 - 06.2014
Front Desk Receptionist
Comfort Inn & Suites
01.2011 - 02.2013
Massage Therapy Certificate - Health And Science
WSCC
High School Diploma -
Warren High School