Shanya G. Ervin
Winston-Salem,United States
Summary
Dynamic professional with over ten years of experience in client relationship management, known for exceptional interpersonal skills and artistic insight. Proven ability to leverage data entry capabilities and a commitment to safety, resulting in increased customer satisfaction and operational efficiency. A creative approach combined with a deep understanding of client needs has consistently driven positive outcomes.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Bear Builder
Build-A-Bear Workshop Inc.
08.2024 - Current
- Enhanced sales by curating distinctive and memorable sensory-driven interactions.
- Applied effective solutions to resolve conflicts and streamline processes.
Childcare Provider
William G. White, JR. Family YMCA
05.2022 - 12.2022
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Planned and supervised the activities of children.
Pepsi Sales Representative
Cognizant
02.2020 - 10.2021
- Developed key customer relationships to increase sales.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
Bakery/Deli Associate
Food Lion
01.2018 - 01.2019
- Maintained high standards of service by following established guidelines.
- Monitored oven temperatures and baking times for optimal product outcomes.
Cake Decorator
Publix Super Market
04.2016 - 05.2017
- Dynamically sold products; iced, decorated, packaged, labeled, and priced products for refrigeration.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Sales Representative
Walmart
01.2013 - 01.2015
- Welcomed customers and addressed sales-related questions efficiently.
- Designed eye-catching product displays to enhance visibility.
Education
High School Diploma -
Richard J. Reynolds High School
01.2010
Associate's Degree - Business Administration and Management, General
Forsyth Technical Community College
Associate's Degree - Vascular and Interventional Radiology Residency Program
Forsyth Technical Community College
Skills
- Data Entry Skills
- Interpersonal Insight
- Client Relationship Management
- CPR training
- Infection control policies
- Reading skills
- Interpersonal relationships
- Activity planning
- Observation and assessment
- Safety awareness
- Positive reinforcement
Timeline
Bear Builder
Build-A-Bear Workshop Inc.
08.2024 - Current
Childcare Provider
William G. White, JR. Family YMCA
05.2022 - 12.2022
Pepsi Sales Representative
Cognizant
02.2020 - 10.2021
Bakery/Deli Associate
Food Lion
01.2018 - 01.2019
Cake Decorator
Publix Super Market
04.2016 - 05.2017
Sales Representative
Walmart
01.2013 - 01.2015
High School Diploma -
Richard J. Reynolds High School
Associate's Degree - Business Administration and Management, General
Forsyth Technical Community College
Associate's Degree - Vascular and Interventional Radiology Residency Program
Forsyth Technical Community College
Certification
- Developed a project by researching landlords, compiling questions, and collaborating with the Salvation Army caseworker to assist housing searches.
- Supported residents of the Salvation Army in obtaining public housing solutions.
- Volunteered weekly with Pivot Plus at Pivot Ministries.
- Completed 16-week Life Skills Program, attaining Certificate of Achievement on January 23, 2025.
- Program completed on December 6, 2024, after 16 weeks of dedicated study and development.
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