Shanya Hale

• Provide exceptional customer service while carefully obtaining blood samples for testing and transfusion through venipuncture.
• Followed infection-control and safety procedures in carrying daily functions.
• Prepare blood-collecting equipments, set up station, drew patients' blood, and safety stored.
• Built trust and minimized patient discomfort during the procedure while collecting blood from out patients.
• Displayed genuine care and empathy to all patients.
• Explained to all patients specimen collection process and allowed an open window for any questions or concerns about the procedure.

• As a Group Billing Representative, I billed employee's medical coverage for companies; such as Select Harvest, Warwick Hotels & Quick Quack Car Wash. I also held the responsibility to reconcile most carrier's accounts by creating a carrier reconciliation spreadsheet in excel; I would reconcile each month using the carrier's invoice and our report from My Health Benefits; Balance each month to total the balance due. I would process COBRA Reimbursements starting the 8th & 5 days after; I would reimburse each employee that has COBRA and has paid for that month; I pulled the COBRA reports from Quickbooks as well as reviewed the invoices in Quickbooks for each employee. I also processed payments and received them in Quickbooks; Lastly, I pay each bill either ACH, Wire or Check to the carriers; Created GL's in Quickbooks & Created new vendors in Quickbooks.

Completed Mods A-G in the lab technician program. During class i would do centrifuging, pour offs, vitals, blood collections, specimen collections, urinalysis, ESRs & Hematocrit. Upon graduation I have accomplished 200 blood draws and 140 vitals along with a completed Clinical Lab Competency Skills book signed by instructor.

Attended Elk Grove High school, grades 9th-12th, completed general education courses; English, Math, Science & History; as well as extracurricular classes, floral & spanish 1&2. Graduated with a 3.5 GPA.