Yolanda Moreno
San Antonio,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Medical Assistant
University Health System
05.2010 - Current
- Responsible for calling patients to remind about their upcoming visits, data entry.
- Works well with infants, toddlers, and adults.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Dermatology associates of San Antonio
04.2009 - 07.2009
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Performed medical records management, including filing, organizing and scanning documents
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
Externship
Texas Specialty Nursing and Rehab Center
01.2008 - 03.2009
- Recorded vital signs and intake and output of patients and documented information.
- Performed wound care treatments effectively, promoting proper healing while minimizing infection risks.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks
- Answering calls, and data entry.
Education
Certified in First Aid & CPR -
American Heart Association
San Antonio, TX06.2023
Medical Assistant (MA) -
Everest Institute
San Antonio, TX03.2008
High School Diploma -
Memorial High School
San Antonio, TX06.2007
Skills
- Vaccine Administration
- Instrument prep preparation
- Patient Scheduling
- Patient Flow Management
- Medical Office Administration
- Data Entry
- Patient-Focused Care
- Procedure Assistance
- Medical Terminology
- Vital Sign Monitoring
- Companionship and Emotional Support
- Medical Terminology Knowledge
- Emergency Procedures Understanding
- Customer Service
- Medical Billing and Coding
- Inventory and Supply Management
- EMR / EHR
- Equipment Sterilization
- Adaptable
- Compassionate Caregiver
- Patient Assessments
- Diagnostic Procedures
- Simple Dressings
- Prioritizing Stat Orders
- Specimens Collection and Processing
- Reliable Team Player
- Medical Procedures
- Chemical Solution Preparation
- Insurance Claims
- Complex Problem-Solving
- Lab Equipment Operation
- Emergency Room Procedures
- First Aid
- Direct Patient Care
- Family Education
- Computer Literacy
- Phlebotomy Techniques
- Medical Equipment Operation
- CPR Certification
- EKG Administration
- Diagnostic Testing Assistance
- Record Keeping
- Patient Education
- Laboratory Specimen Collection
- Empathy and Compassion
- Conflict Resolution
- Clinical Documentation
- Telephone Etiquette
- Team Collaboration
Accomplishments
- Recognized for outstanding dedication to patient care.
Personal Information
Title: Medical Assistant
Awards
University Health System
Shinning Star, March 11, 2013
LEAN Event for MA's, July 2014
2- Silver Awards
2-Gold Awards
References
Available upon request.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Medical Assistant
University Health System
05.2010 - Current
Medical Assistant
Dermatology associates of San Antonio
04.2009 - 07.2009
Externship
Texas Specialty Nursing and Rehab Center
01.2008 - 03.2009
Certified in First Aid & CPR -
American Heart Association
Medical Assistant (MA) -
Everest Institute
High School Diploma -
Memorial High School
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