Shanya Nelson
Detroit,MI
Summary
Dynamic Client Communications Specialist with a proven track record at Rocket Mortgage, excelling in client needs assessment and quality assurance. Adept at facilitating team collaboration and implementing feedback, I leverage strong communication skills to enhance client interactions and drive successful outcomes. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage
Detroit, MI
08.2023 - Current
- Conducted research on competitor offerings to establish effective pricing models.
- Executed quality assurance checks on client communications to ensure accuracy and professionalism.
Behavioral Health Technician
Gateway Pediatric Therapy
Livonia, MI
02.2023 - Current
- Documented patient behavior, interventions completed and patient response to interventions.
Quality Control Inspector
A.G Simpson Automotive
Sterling Heights, MI
02.2022 - 02.2023
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Customer Service Representative
LogistiCare
Detroit, MI
12.2019 - 09.2020
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Dialog Direct
Detroit, MI
08.2018 - 10.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Patient Care Technician
Manpower Agency
Detroit, MI
09.2016 - 08.2018
- Responded to bell or light signal calls to assist patients with needs.
Education
High School Diploma -
Western International High School
Detroit, MI06.2014
Some College (No Degree) -
Eastern Michigan University
Ypsilanti, MISkills
- Group facilitation
- Client communication
- Customer service and support
- Feedback implementation
- Team collaboration
- Records management
- Skill development
- Time management
- Client needs assessment
Timeline
Client Communications Specialist
Rocket Mortgage
08.2023 - Current
Behavioral Health Technician
Gateway Pediatric Therapy
02.2023 - Current
Quality Control Inspector
A.G Simpson Automotive
02.2022 - 02.2023
Customer Service Representative
LogistiCare
12.2019 - 09.2020
Customer Service Representative
Dialog Direct
08.2018 - 10.2019
Patient Care Technician
Manpower Agency
09.2016 - 08.2018
High School Diploma -
Western International High School
Some College (No Degree) -
Eastern Michigan University
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