DeQuante Martin
Dearborn
Summary
Dynamic Client Communications Specialist with a proven track record at Rocket Mortgage, excelling in CRM software utilization and enhancing client relations. Recognized for implementing effective communication systems that boosted productivity. Strong interpersonal skills and attention to detail drive successful team collaboration and client satisfaction.
Professional communicator with knack for building strong client relationships and driving results. Skilled in managing client interactions, resolving issues, and ensuring satisfaction. Proficient in team collaboration, adaptable to changing needs, and consistently reliable. Strong interpersonal skills and keen problem-solving abilities tailored to enhance client experiences.
Overview
10
10
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage
07.2022 - 01.2025
- Utilized CRM tools to track client interactions and maintain accurate communication records.
- Participated in training sessions to enhance knowledge of best practices in client relations.
- Evaluated the effectiveness of existing communication methods within the company which ultimately led to implementing new systems thus increasing overall productivity.
- Effectively managed competing priorities while maintaining exceptional attention to detail in all client interactions.
Assistant Store Manager
Family Dollar
01.2022 - 07.2022
- Supervised daily operations to ensure efficient store performance and exceptional customer service.
- Trained and developed team members to enhance skills and improve overall productivity.
- Ensured compliance with company policies and procedures, maintaining a safe shopping environment.
- Collaborated with upper management to execute promotional strategies that increased foot traffic.
- Monitored staff performance, providing feedback to support professional development and enhance team dynamics.
Account Executive
Infinity
04.2021 - 07.2021
- Developed and maintained strong client relationships to drive account growth.
- Managed account portfolios, ensuring alignment with client objectives and expectations.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Inbound Stower
Amazon
10.2017 - 07.2021
- Conducted regular quality checks on received goods, maintaining high standards of accuracy and compliance.
- Implemented safety protocols, promoting a secure working environment and reducing potential hazards.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
Credit Manager
White Castle
08.2014 - 08.2017
- Oversaw daily crew operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members, fostering skill development and enhancing overall performance.
- Conducted regular inspections to ensure quality standards were met across all operations.
- Led cross-functional meetings to align crew objectives with organizational goals and strategies.
Education
High School Diploma -
Mackenzie High School
Detroit, MISkills
- Team player mentality
- Goal setting and achievement
- CRM software proficiency
- Strong interpersonal skills
- Training and mentoring
- Proficient in Microsoft
- Account updates
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Verbal and written communication
Timeline
Client Communications Specialist
Rocket Mortgage
07.2022 - 01.2025
Assistant Store Manager
Family Dollar
01.2022 - 07.2022
Account Executive
Infinity
04.2021 - 07.2021
Inbound Stower
Amazon
10.2017 - 07.2021
Credit Manager
White Castle
08.2014 - 08.2017
High School Diploma -
Mackenzie High School