Richard Adkins
Utica,MI
Summary
Results-oriented professional with extensive experience in client communications and business management. Expertise in streamlining processes, relationship building and client satisfaction. Utilizes strong interpersonal skills to address client concerns effectively, driving strategic improvements in customer engagement while building lasting client relationships through exceptional service and timely follow-up.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Communications Specialist
Rocket Mortgage
Detroit, MI
01.2021 - 10.2025
- Developed and maintained relationships with clients to enhance satisfaction and retention.
- Coordinated communication strategies across multiple channels to ensure consistent messaging.
- Analyzed client feedback to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to streamline workflows and improve response times.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Developed tailored communications strategies to increase client engagement and retention.
- Streamlined communication processes for improved efficiency and response times.
Owner
Metro Detroit Roofs LLC
Detroit, MI
01.2018 - 01.2021
- Developed and implemented strategic business plans to drive company growth and profitability.
- Oversaw project management from initiation to completion, ensuring on-time delivery and quality standards.
- Managed customer relationships, enhancing client satisfaction through effective communication and service excellence.
- Trained and mentored staff in roofing techniques, safety protocols, and operational efficiencies.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
High School Diploma -
Utica High School
Utica, MI05.2003
Skills
- Team player mentality
- Goal setting and achievement
- Client needs assessment
- Performance tracking
- Customer relations
- Time management
- Problem-solving abilities
- Small business operations
- Verbal and written communication
- Relationship building
- Business management
- Financial management
Certification
- M&A Construction License - 2103209187
Timeline
Client Communications Specialist
Rocket Mortgage
01.2021 - 10.2025
Owner
Metro Detroit Roofs LLC
01.2018 - 01.2021
High School Diploma -
Utica High School