AR-TORRAH GILLUM
Summary
Dynamic communications and business professional with a robust background in client relations, account management, sports marketing, and athlete brand development. Demonstrated expertise in cultivating strong client relationships, managing outreach initiatives, and driving engagement in fast-paced environments. A solid foundation in communications, sales support, customer service, and sports business operations enhances the ability to deliver impactful results. Committed to leveraging strategic communication and relationship-building skills to foster growth within sports and entertainment organizations.
Overview
5
5
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage
03.2024 - Current
- Manage high-volume inbound and outbound client communications while maintaining a strong customer-first experience.
- Conduct lead outreach, appointment scheduling, and client qualification to support sales and service operations.
- Transfer and route clients efficiently to internal departments, improving communication flow and issue resolution.
- Maintain accurate client data and workflow tracking using internal CRM and proprietary systems.
- Support relationship-building initiatives by delivering clear, timely, and solution-oriented communication.
- Developed and executed communication strategies to enhance client engagement and satisfaction.
- Collaborated with cross-functional teams to streamline client communication processes and improve response times.
Sports Marketing Intern
4Evr Sports
11.2023 - 04.2024
- Support athlete marketing campaigns through social media content creation and brand development initiatives.
- Assist in athlete branding strategy to improve visibility, audience engagement, and partnership opportunities.
- Coordinate with athletes and management teams to maintain brand consistency across platforms.
- Help execute production shoots, promotional campaigns, and digital marketing efforts.
- Contribute to NIL and sponsorship outreach strategies to identify partnership opportunities.
Account Manager
Computech Corporation
06.2023 - 01.2024
- Managed client accounts while maintaining strong relationships and identifying business growth opportunities.
- Conducted market research to identify potential customers and support lead generation efforts.
- Evaluated client needs and collaborated with internal teams to recommend customized business solutions.
- Strengthened account retention through responsive communication and client support.
Communications/HR Co-Op
DTE Energy
06.2022 - 01.2023
- Supported internal communication initiatives to improve employee engagement and awareness.
- Assisted with HR operations including employee inquiries, performance-related support, and administrative coordination.
- Helped communicate organizational updates, events, and workplace initiatives.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Service Experience
Nordstrom
11.2021 - 06.2022
- Delivered high-level customer service while supporting retail operations and sales.
- Identified customer needs and recommended products to improve satisfaction and drive revenue.
- Managed transactions, returns, and customer inquiries efficiently.
Sports Intern
PROZONE: The Agency
07.2021 - 01.2022
- Supported athlete branding, sponsorship research, and partnership development efforts.
- Assisted with identifying endorsement opportunities aligned with athlete goals and brand image.
- Build relationships with athletes, staff, and stakeholders to support brand growth initiatives.
- Assisted in developing marketing strategies for athlete representation, enhancing brand visibility.
Education
Bachelor of Arts - Communications, Minor in Business
Michigan State University
East Lansing, MI05-2023
Skills
- Client Relations
- Account Management
- Sports Marketing
- Business Development
- Lead Generation
- Sales Support
- Partnership Outreach
- Athlete Branding
- NIL Campaigns
- CRM Systems
- Customer Service
- Strategic Communication
- Social Media Marketing
- Market Research
- Team Collaboration
- Team player mentality
- Goal setting and achievement
- Performance tracking
Leadership & Honors
Alpha Kappa Alpha Sorority, Inc.
Timeline
Client Communications Specialist
Rocket Mortgage
03.2024 - Current
Sports Marketing Intern
4Evr Sports
11.2023 - 04.2024
Account Manager
Computech Corporation
06.2023 - 01.2024
Communications/HR Co-Op
DTE Energy
06.2022 - 01.2023
Service Experience
Nordstrom
11.2021 - 06.2022
Sports Intern
PROZONE: The Agency
07.2021 - 01.2022
Bachelor of Arts - Communications, Minor in Business
Michigan State University