Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christine Griffin

Clinton Township,MI

Summary

Dedicated employee known for caring personality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. I am looking to bring my experience in this field to a challenging new role. Focused on assisting community member with close support and vital education.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Communications Specialist

Quicken Loans
02.2019 - 08.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.

Medical Operation Technician

Orchid Orthopedics Solutions
05.2017 - 01.2019
  • Organized work to meet demanding production goals.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected medical equipment to identify areas of wear or causes of malfunctions.
  • Masked orthopedic implants by attaching tape to protect areas that are coated with materials specified by customer requirement.

Office Administrator

GVSU Student Service
09.2015 - 02.2017
  • Interacted with students by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting students.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Teaching Assistant

GVSU Children’s Enrichment Center
08.2014 - 08.2015
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Tutor

Lear Corporation
09.2011 - 05.2014
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.

Education

Bachelor of Science - Community Health Services

Wayne State University
Detroit, MI
05.2024

Skills

  • Managing Client Relations
  • Finance Organization
  • Collaborative Environments
  • Customer Retention Strategies
  • Computer Proficiency
  • Problem-Solving Ability
  • Resource Advocacy
  • Health Coaching
  • Data Entry
  • Coordination

Certification

  • First Aid/CPR Certified

Timeline

Client Communications Specialist

Quicken Loans
02.2019 - 08.2021

Medical Operation Technician

Orchid Orthopedics Solutions
05.2017 - 01.2019

Office Administrator

GVSU Student Service
09.2015 - 02.2017

Teaching Assistant

GVSU Children’s Enrichment Center
08.2014 - 08.2015

Tutor

Lear Corporation
09.2011 - 05.2014

Bachelor of Science - Community Health Services

Wayne State University

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Christine Griffin