Shannon Woods-Mangenje
MI
Summary
Proven Client Communications Specialist with a track record of enhancing client experiences at Rocket Mortgage through active listening and comprehensive solutions development. Excels in team collaboration and adaptability, significantly improving communication processes. Demonstrated ability in schedule management and customer relations, ensuring high client satisfaction and team efficiency.
Overview
23
23
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage
04.2022 - Current
- Serve as the primary point of contact for assigned clients, responding to inquiries, addressing concerns, and providing updates in a timely and professional manner
- Actively listen to client needs and goals, asking clarifying questions to fully understand their requirements
- Collaborated with cross-functional teams to develop comprehensive solutions for clients'' needs.
- Identify opportunities to improve client communication processes and recommend
- solutions to enhance the overall client experience
- Weekly highlight a team member living the ISMS through our publication of Amazing Monday that helps reinforce our culture and recognize individuals who are going above and beyond.
- Most recently, I organized a Christmas craft event and competition for wreath making. This was a highly successful initiative that brought our team together in a fun, creative, and festive setting.
Emergency Room Technician
Ascension St. John Hospital
04.2014 - 04.2022
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
Hair Salon Receptionist Manager
Harris Russo Salon
04.2010 - 07.2014
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
Quality Technician
Jabil Circuit Technologies
01.2002 - 05.2006
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Education
Certificate of Technical Studies - Healthcare
Career of Advancement Studies in Healthcare Instit
09-2011
Associate of Arts - EMT
Oakland Community College
Auburn Hills, MI04-2007
Skills
- Team player mentality
- Goal setting and achievement
- Client needs assessment
- Performance tracking
- Strong interpersonal skills
- Customer relations
- Team building
- Schedule management
- Sales proficiency
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
Timeline
Client Communications Specialist
Rocket Mortgage
04.2022 - Current
Emergency Room Technician
Ascension St. John Hospital
04.2014 - 04.2022
Hair Salon Receptionist Manager
Harris Russo Salon
04.2010 - 07.2014
Quality Technician
Jabil Circuit Technologies
01.2002 - 05.2006
Certificate of Technical Studies - Healthcare
Career of Advancement Studies in Healthcare Instit
Associate of Arts - EMT
Oakland Community College
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