Shanyce Stewart
Miami
Summary
Seeking an excellent position with a team-oriented organization to utilize skills and advance personal and career goals. Experienced Direct Care Worker skilled in providing care for patients with disabilities and acute ailments. Proficient in assisting patients with daily living tasks, committed to improving overall well-being through personalized care and interactive engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Care Provider
Love Joy Home Care LLC
07.2024 - 03.2025
- Take my patient out in the community on a daily basis
- Provide physical and emotional support to my patient.
- Monitor my client progress, behaviors, and medical needs.
Direct Care Provider
Metamorphosis For Life Inc
05.2023 - 02.2025
- Assist customers with personal care needs to foster independence and well-being.
- Help customers with personal needs from exercise to bathing and personal grooming.
- Provide direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintain a clean and well-organized environment for client happiness and safety.
Collections Specialist
Miami Dade County Finance Credit & Collections
01.2023 - 04.2023
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Completed skip traces on customers failing respond to collection notices.
- Located and notified customers of delinquent accounts by mail, telephone.
Collections Specialist
United Collection Bureau
10.2019 - 12.2022
- Responsible for resolving overdue account with balances over $40,000 and collecting payments
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled numerous outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing and other techniques to locate debtors.
Shift Manager
Checkers Rally's
02.2017 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled Inventory and money deposits for the store
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Preschool Teacher's Assistant
Exploration Station Preschool- Miami Dade College
06.2015 - 09.2018
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
Education
AA - Pre-Elementary/Early Childhood Education
Miami Dade College
Miami, FLMiami Northwestern Senior High School
Miami, FL06.2015
Cope Center North
Miami, FL05.2015
Skills
- Emotional Support
- Disability Awareness
- Personal care assistance
- Meal Preparation
- First-aid and CPR
- Adaptive Learning
- Client documentation
- Indirect Patient Care
- Transportation
- Behavioral Management
- Compassionate client care
- Medication Administration
- First aid and safety
- Community activities
- Client Advocacy
- Managing Delinquent Account
- Payment Processing
- Analytical and Critical Thinking
- Attention to Detail
- Updating Customer Accounts
- Persuasive Negotiation
- Payment Scheduling
- Creative Problem Solving
- Clear Communication
- Decision Making
- Microsoft Office
- Training and Teaching
- Documentation and Recordkeeping
- Skip Tracing
- Organizational Skills
- Word Processing
- Basic Mathematics
- Work Planning and Prioritization
- Time Management
- Team-oriented
- Foreclosures and Liquidations
- Customer research
- Call center background
Certification
- Women of Tomorrow Scholarship (June, 2015)
- Medication Administration Training (June, 2023)
Timeline
Direct Care Provider
Love Joy Home Care LLC
07.2024 - 03.2025
Direct Care Provider
Metamorphosis For Life Inc
05.2023 - 02.2025
Collections Specialist
Miami Dade County Finance Credit & Collections
01.2023 - 04.2023
Collections Specialist
United Collection Bureau
10.2019 - 12.2022
Shift Manager
Checkers Rally's
02.2017 - 01.2020
Preschool Teacher's Assistant
Exploration Station Preschool- Miami Dade College
06.2015 - 09.2018
AA - Pre-Elementary/Early Childhood Education
Miami Dade College
Miami Northwestern Senior High School
Cope Center North
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