Summary
Overview
Work History
Education
Skills
Referencesavailable
Certification
References
Timeline
Generic

CHARLES RICHARDSON

Owings Mills,MD

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Support Specialist/Kitchen Porter

Bittle Street Catering
Baltimore, MD
07.2010 - 04.2020
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Organized supplies in the kitchen pantry and storage areas.
  • Sorted through trash receptacles to ensure proper disposal of waste materials.
  • Loaded trays with dishes for delivery to customers' tables upon request.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Acquired new skills to support team and further accommodate customer needs.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
  • Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.

Warehouse Worker

Phillips Food INC.
Baltimore, MD
01.2006 - 06.2010
  • Responsible for loading and unloading frozen food products.
  • Inspected incoming merchandise for damages and reported damages to supervisor.
  • Placed proper labels on products and merchandise.
  • Operated an electric pallet jack to move items throughout the warehouse.
  • Transported goods to designated areas within the warehouse facility.
  • Verified accuracy of incoming shipments against purchase orders.
  • Maintained stock levels in accordance with company policies.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Ticket Scanner/Greeter

S.A.F.E. Management Inc
Baltimore, MD
11.2003 - 10.2005
  • Provide excellent customer service to clients.
  • Collect tickets at the door or gate.
  • Make sure seating arrangements are as stated on tickets.
  • Assisted customers with any ticketing issues, including refunds or exchanges.
  • Provided assistance to disabled guests as needed.
  • Collected cash payments from customers when necessary.
  • Greeted customers entering the venue and provided instructions on scanning tickets.
  • Received feedback from customers regarding their experiences at the venue.
  • Cleaned up after events by disposing of trash properly and returning furniture back into place.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Education

General Studies -

Baltimore City Community College
Baltimore, MD
06.2009

Job Readiness Training -

STRIVE/Employment Services
Baltimore, MD
11.2008

Skills

  • Pallet Jack
  • Forklift
  • Heavy Machinery
  • Customer service excellence
  • Organizational Skills
  • Self Motivation
  • Problem-Solving
  • Continuous Improvement

Referencesavailable

True

Certification

  • Certificate for neighborhood activist, taking on a leadership role in keeping the community clean. Certificate giving by Baltimore City.

References

References available upon request.

Timeline

Customer Support Specialist/Kitchen Porter

Bittle Street Catering
07.2010 - 04.2020

Warehouse Worker

Phillips Food INC.
01.2006 - 06.2010

Ticket Scanner/Greeter

S.A.F.E. Management Inc
11.2003 - 10.2005

General Studies -

Baltimore City Community College

Job Readiness Training -

STRIVE/Employment Services

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CHARLES RICHARDSON