Shanyquia Cooper
Brooklyn
Summary
Proven leader in customer experience and safety operations, notably with JetBlue Airways, where I excelled in multitasking and team leadership. Skilled in operations management and verbal communication, I significantly enhanced crew efficiency and customer satisfaction. Expert in de-escalating conflicts and mentoring teams, my approach consistently ensures a safe, efficient workplace.
Overview
11
11
years of professional experience
Work History
Coordinator for Customer Experience
JetBlue Airways, JFK International Airport
03.2018 - Current
Assist customers with check-in for international and domestic flights.
Ensure crew members are fully staffed in all designated areas for daily operational needs.
Help prepare aircrafts and equipments for boarding.
De-escalate difficult customer situations.
Provide operational leadership roles during regular and irregular operations when needed.
Provide a comfortable, safe and work friendly environment for all
crew members.
Road Supervisor
Access-A-Ride/ Para Transit
01.2014 - 02.2018
Ensure employment engagements with reporting safety concerns.
Ensure drivers are working in a safe workplace.
Complete safety trainings quarterly.
Investigate safety accidents and reports.
Identify and correct unsafe work conditions.
Complete road and routes risk assessments.
Education
Bachelor of Arts - Psychology
Medgar Evers College
Brooklyn, NYAssociate of Arts -
Kingsborough Community College
Brooklyn, NY06-2011
High School Diploma -
Boys And Girls High School
Brooklyn, New York06-2008
Skills
- Multitasking and organization
- Customer service
- Decision-making
- Operations management
- Time management
- Work Planning and Prioritization
- Problem-solving
- Verbal and written communication
- Task prioritization
- Team leadership
- Coaching and mentoring
- Handling complaints
Languages
English
Native or Bilingual
Timeline
Coordinator for Customer Experience
JetBlue Airways, JFK International Airport
03.2018 - Current
Road Supervisor
Access-A-Ride/ Para Transit
01.2014 - 02.2018
Bachelor of Arts - Psychology
Medgar Evers College
Associate of Arts -
Kingsborough Community College
High School Diploma -
Boys And Girls High School
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