Versatile and results-driven professional with extensive experience in customer service and warehouse operations, notably with GXO Logistics. Excelled in resolving customer issues, enhancing satisfaction levels, and maintaining accurate inventory records. Skilled in Microsoft Excel and effective communication, consistently achieving and surpassing production goals. Demonstrated leadership in training teams for peak performance.
Hi, I’m
Shanyra Lisbon
Summerville
Summary
Overview
10
years of professional experience
Work History
GXO Logistics
Boeing POU
10.2022 - 10.2024
Job overview
- Sorted materials for scanning to meet production goals.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Conducted regular inventory counts, identifying discrepancies and maintaining accurate records.
- Excellent communication skills, both verbal and written.
Alorica
Customer Service Representative
03.2022 - 10.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
XPO Logistics
Warehouse Material Handler
11.2018 - 03.2022
Job overview
- Located materials and supplies by pulling and verifying items on production orders.
- Operated material handling equipment to receive and ship freight.
- Coordinated with shipping and receiving departments to ensure timely delivery of materials to customers and vendors.
- Filled orders by packaging items and labeling for delivery.
- Operated hand trucks, pallet jacks and other heavy machinery to transfer materials.
Walmart
Cashier
08.2018 - 10.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Southeastern Grocers
Customer Service Lead
06.2014 - 03.2018
Job overview
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Cross High SchoolCross
High School Diploma
05-2014
University Overview
- Completed AP course in Math, Social Studies & English.
- Ranked in Top 2% of class (Salutatorian of '14)
- National Honor Society Member
- Elected to President for Student Body and Class in 2012-2014.
- Went on to complete 2 years at Clemson University.
Skills
- Customer service
- Warehouse safety
- Customer assistance
- Email etiquette
- Heavy lifting
- Work ethic and integrity
- Package handling
- Customer relations
- Customer service excellence
- Order picking
- Shipping and receiving
- Microsoft Excel
- Inventory transport
Timeline
Boeing POU
GXO Logistics
10.2022 - 10.2024
Customer Service Representative
Alorica
03.2022 - 10.2022
Warehouse Material Handler
XPO Logistics
11.2018 - 03.2022
Cashier
Walmart
08.2018 - 10.2018
Customer Service Lead
Southeastern Grocers
06.2014 - 03.2018
Cross High School
High School Diploma
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