SHAOAH L. MILLER
West Des Moines
Summary
Dynamic Senior Control Management Specialist at Wells Fargo with expertise in risk management and internal control evaluation. Proven track record in leading control evaluations and enhancing compliance standards. Adept at cross-functional collaboration and issue resolution, driving process improvements that mitigate risks and strengthen operational integrity.
Overview
12
12
years of professional experience
Work History
Senior Control Management Specialist
Wells Fargo
West Des Moines
09.2022 - Current
- Executes independent control evaluations and quality reviews across multiple business processes...
- Identifies and assesses key risks and control gaps; design and perform test procedures...
- Recommends enhancements and compensating controls to address identified issues...
- Leads smaller-scale control evaluation projects and process improvement initiatives...
- Contributes to enterprise risk initiatives and special projects...
Quality Assurance Analyst 4
Wells Fargo
West Des Moines
09.2019 - 09.2022
- Performed advanced, comprehensive reviews of multiple types of executive resolution transactions...
- Examined and analyzed programs, processes, claims, documentation...
- Provided feedback to appropriate contacts regarding identified deficiencies...
Quality Assurance Analyst 3
Wells Fargo
West Des Moines
06.2018 - 09.2019
- Analyzed risks, root cause analysis, and developed solutions...
- Reviewed and analyzed high-risk transactions, programs, and documentation...
- Consulted with stakeholders related to assessment results...
Quality Assurance Analyst 1 & 2
Wells Fargo
West Des Moines
01.2016 - 06.2018
- Performed root cause analysis and transaction reviews...
- Reviewed and responded to disputes on quality reviews...
- Identified areas of potential risk within audits and outside of audit scope...
Loan Adjustor Specialist
Wells Fargo
Clive
03.2014 - 01.2016
- Managed and adjusted collection portfolios requiring specialized handling...
- Demonstrated leadership by contributing to creation and implementation of policies...
- Ensured deceased account processing adhered to compliance standards...
Education
Master’s Degree - Organizational Leadership
Grand View University
Des Moines, Iowa05.2022
Bachelor’s Degree - Business Administration
Grand View University
Des Moines, Iowa05.2016
Skills
- Mentorship
- Independent decision-making
- Cross-functional collaboration
- Risk management
- Internal control evaluation
- Quality assurance
- Issue resolution
- Audit methodology
- Risk assessment
- Control design and testing
- Policy compliance
- Documentation standards
- Gap analysis
- Root cause analysis
- Trend analysis
- Advanced Microsoft Office skills
- Adaptability
- Time management
- Communication skills
- Attention to detail
Shaoah.L.Miller@wellsfargo.com, Mshaoah@yahoo.com
Websites
Timeline
Senior Control Management Specialist
Wells Fargo
09.2022 - Current
Quality Assurance Analyst 4
Wells Fargo
09.2019 - 09.2022
Quality Assurance Analyst 3
Wells Fargo
06.2018 - 09.2019
Quality Assurance Analyst 1 & 2
Wells Fargo
01.2016 - 06.2018
Loan Adjustor Specialist
Wells Fargo
03.2014 - 01.2016
Master’s Degree - Organizational Leadership
Grand View University
Bachelor’s Degree - Business Administration
Grand View University