Shaobo Ng
Brooklyn,NY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
Work History
Wireless Sales Associate
Friendly Company Inc
08.2022 - Current
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
- Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
- Maintained accurate records of sales and customer information.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content, and establishing new payment accounts.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Medical Assistant
Total Care Medical Center
06.2021 - 06.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.2022
Skills
- Warranty and Service Options
- Meeting Sales Quotas
- Service Upgrades
- Medical Office Administration
- Procedure Assistance
- Medical Billing
- Patient Scheduling
- Valid NY Driver's License
- Customer Service
- Insurance Claims
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Wireless Sales Associate
Friendly Company Inc
08.2022 - Current
Medical Assistant
Total Care Medical Center
06.2021 - 06.2022
High School Diploma -
Franklin Delano Roosevelt High School
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