Summary
Overview
Work History
Education
Skills
Timeline
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Shao Kee Moua

Woodbury,MN

Summary

Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

4
4
years of professional experience

Work History

QA Analyst

Mains'l Services
04.2023 - Current
  • Utilized Jira and QMetry to organize test tickets, test cases and test cycles.
  • Executed multiple kinds of testing to verify fixes and bugs prior to new version releases.
  • Involved with multiple projects such as Navigation Plus, Legacy project, and EVV application testing. My priorities were our Navigation Plus website that allows Employees to log timesheets for personal care assistance and higher level users to manage their teams and data.
  • Participated in meetings with Developer and Business teams to ensure weekly version deployments successfully for Navigation Plus project.
  • Utilized multiple software's such as SSMS (SQL Server Management Studio) and Postman for backend testing.
  • Manage SharePoint site for Quality Assurance team while converting data from previously used Confluence site. I managed permission workflow and website design.

QA Analyst

Optum
07.2022 - 03.2023
  • Worked alongside QA developers and QA engineers for DRC's DocASAP project. This scheduling assistant website that allows clients to search and schedule appointments with providers.
  • Agile environment consisting of 2 week sprints.
  • I created test case scenarios utilizing Jira along while performing manual testing and interface testing. I also performed regression testing to ensure there are no bugs or if any to document them.

IT Support Technician

Maximus
10.2021 - 02.2022
  • Utilized Amazon Workspaces to assist users through phone call to troubleshoot Maximus software technical issues.
  • Used Cherwell ticketing system along with Bomgar application to remote into user's Maximus machines.

IT Support Technician

Data Recognition Coorporation
03.2021 - 08.2021
  • Assisted 15-20 daily user through phone and email to troubleshoot technical issues.
  • Utilized ServiceNow ticketing system to track calls for DEOCS and WIDA clients. I also participated in various projects on improving onboarding experience for new employees.
  • Skilled at working independently and collaboratively in a team environment.

Full Stack Developer Student

Prime Digital Academy
02.2020 - 07.2020
  • I created a Solo Project application that allowed users to buy, sell, and trade shoes by creating accounts to post and view other users posts.
  • I had a group project collaborating with 3 other developers and a client. We built a website hub where researchers could store their collected data on events and have the ability to create and edit events. Brands and Sponsors could then search these events using filters to meet their client's needs.

Education

Full Stack Engineering Certification -

York Solutions B2E
Brooklyn Park, MN
07.2022

Full Stack Engineering Certification -

Prime Digital Academy
Minneapolis, MN
07.2020

Skills

  • Languages: JavaScript, Java, SQL
  • Environment & Databases: Nodejs, SSMS, SQL, Postman
  • Agile Methodology and working Environment
  • Critical thinking, precise data analyzation and troubleshooting
  • Experienced in test case development
  • Utilizing Jira and QMetry to track different types of tests and bugs

Timeline

QA Analyst

Mains'l Services
04.2023 - Current

QA Analyst

Optum
07.2022 - 03.2023

IT Support Technician

Maximus
10.2021 - 02.2022

IT Support Technician

Data Recognition Coorporation
03.2021 - 08.2021

Full Stack Developer Student

Prime Digital Academy
02.2020 - 07.2020

Full Stack Engineering Certification -

York Solutions B2E

Full Stack Engineering Certification -

Prime Digital Academy

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Shao Kee Moua