Sonjteria Goude
Albany,GA
Overview
12
12
years of professional experience
Work History
Customer Service Representative
LoanMax Title Loans
Albany, GA
01.2024 - 11.2024
- Handled payments from customers for taxes, registration fees.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Prepared daily reports to document title activity and sales.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed applications for new titles, transfers and duplicate titles.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Assisted customers with questions about the titling process or fees associated with it.
Customer Service Representative
Fivestar call center
Remote , GA
01.2013 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Westover High School
Albany, GASkills
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Understanding Customer Needs
- Renewals management
- Property transactions
- Title examination
Timeline
Customer Service Representative
LoanMax Title Loans
01.2024 - 11.2024
Customer Service Representative
Fivestar call center
01.2013 - 10.2023
High School Diploma -
Westover High School