Overview
Work History
Education
Skills
Timeline
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Sonjteria Goude

Albany,GA

Overview

12
12
years of professional experience

Work History

Customer Service Representative

LoanMax Title Loans
Albany, GA
01.2024 - 11.2024
  • Handled payments from customers for taxes, registration fees.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Prepared daily reports to document title activity and sales.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Processed applications for new titles, transfers and duplicate titles.
  • Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
  • Assisted customers with questions about the titling process or fees associated with it.

Customer Service Representative

Fivestar call center
Remote , GA
01.2013 - 10.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.

Education

High School Diploma -

Westover High School
Albany, GA

Skills

  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Renewals management
  • Property transactions
  • Title examination

Timeline

Customer Service Representative

LoanMax Title Loans
01.2024 - 11.2024

Customer Service Representative

Fivestar call center
01.2013 - 10.2023

High School Diploma -

Westover High School

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Sonjteria Goude