SHAQUAIL BUTLER
Phoenix,AZ
Summary
Managed customer interactions with a focus on professionalism and patience, ensuring efficient resolutions to enhance overall satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Experience Agent II
Prosper
Phoenix, AZ
07.2025 - Current
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved complex inquiries using CRM software, enhancing customer satisfaction and loyalty.
- Developed training materials to enhance onboarding efficiency for new customer experience agents.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Investigated customer complaints and escalated issues to address critical requests.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
Customer Service Representative
Home Depot
Atlanta, GA
02.2017 - 07.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Provided product knowledge and assistance to customers in-store.
- Handled returns and exchanges, ensuring compliance with company policies.
- Collaborated with team members to optimize store operations and workflow.
- Utilized online chat, and messaging platforms to deliver outstanding customer service.
Customer Support Professional
Cyber Girl Friday, LLC
Brownstown, MI
02.2014 - 02.2017
- Provided accurate and appropriate information in response to customer inquiries.
Support Associate
ResCare
Fort Wayne, IN
05.2008 - 06.2011
- Developed effective relationships with patients diagnosed with Mental Retardation Developmental Disorder, which includes cooking, cleaning, transporting, and daily care of patients.
Cashier
McDonalds
Brownstown, MI
08.2002 - 03.2004
- Provided excellent customer service, including, cash handling, operating cash register, preparing and serving food to customers.
Education
Certificate - Virtual Customer Support Professional
Arise University
Miramar, FL, USA01-2013
High School Diploma -
Harry S. Truman High School
Taylor, MI06-2003
Skills
- Led initiatives to optimize overall effectiveness and efficiency Championed high customer service standards across teams
- Implemented strategies to streamline processes and optimize performance
- Applied in-depth telecommunications knowledge to support network optimization and troubleshooting efforts
- Applied advanced troubleshooting skills to enhance system performance and reliability
- Utilized strong analytical abilities to identify and resolve issues effectively
- Utilized Microsoft Office Suite to enhance productivity and streamline workflows
Accomplishments
Evening Of Excellence Award (Elite 8)
Star Performer
Timeline
Customer Experience Agent II
Prosper
07.2025 - Current
Customer Service Representative
Home Depot
02.2017 - 07.2025
Customer Support Professional
Cyber Girl Friday, LLC
02.2014 - 02.2017
Support Associate
ResCare
05.2008 - 06.2011
Cashier
McDonalds
08.2002 - 03.2004
Certificate - Virtual Customer Support Professional
Arise University
High School Diploma -
Harry S. Truman High School