Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Shaquala McKoy

Charlotte,NC

Summary

Compassionate and driven medical humanities student seeking an entry-level position to utilize strong communication skills and passion for health to provide service and contribute to the success of a healthcare organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Specialist

Nordstrom
09.2022 - Current
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
  • Assisted various departments with change by communicating new improvement plans and expectations.

Service Experience Specialist

Nordstrom Rack
03.2019 - 03.2022
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Associate

Nordstrom
09.2014 - 03.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Associate of Science - Biology Pathway

Central Piedmont Community College
Charlotte, NC
07.2026

Bachelor of Arts - Business Administration

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2012

Skills

  • Working in a fast pace environment
  • Task Prioritization
  • Goal Setting
  • Customer service
  • Organizational
  • Active listening skills
  • Teamwork/leadership
  • Project Management
  • Business Forecasting
  • Data Interpretation
  • Inventory Oversight
  • Problem-Solving
  • Software Proficiency

Certification

  • [Family Herbalist Certification], [Healing Harvest Homestead] - [2024]
  • [Herbal Medicine], [Now You Know] - [2023]

Software

Microsoft Word

Microsoft Powerpoint

Timeline

Operations Specialist

Nordstrom
09.2022 - Current

Service Experience Specialist

Nordstrom Rack
03.2019 - 03.2022

Sales Associate

Nordstrom
09.2014 - 03.2019

Associate of Science - Biology Pathway

Central Piedmont Community College

Bachelor of Arts - Business Administration

Florida Agricultural And Mechanical University

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Shaquala McKoy