Shaquala Wicker
Killeen,TX
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
6
6
years of professional experience
Work History
Caregiver/Medication Aide
The Reserve At
Georgetown Georgetown, TX
09.2021 - Current
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Kept digital records of patient details, medications, billing and other activities
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Caregiver
Arden Courts Of
Austin Austin, TX
09.2019 - 10.2020
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
Caregiver
Sundance Memory Care
Cedar Park, TX
10.2018 - 10.2019
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
Collections Specialist
GC Services
Copperas Cove, TX
01.2018 - 02.2019
- Counseled debtors on payment options and arranged installment agreements
- Negotiated to collect balance in full
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Sales Representative
Teleperformance
Killeen, TX
01.2017 - 01.2018
- Developed and delivered engaging sales presentations to convey product benefits
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Retention Specialist
Sprint
Temple, TX
02.2015 - 02.2016
- Documented performance review schedule and monitored management for timely completion
- Sales ,and retain customers
- Answered in and outbound calls as recieved
Education
Associate of Science -
Central Texas College
Killeen, TX08.2022
Skills
- Community integration
- Progress documentation
- Meal Planning and Preparation
- First Aid and Safety
- Lifting 100 pounds
- Flexible schedule and availability
- Medication Administration
Timeline
Caregiver/Medication Aide
The Reserve At
09.2021 - Current
Caregiver
Arden Courts Of
09.2019 - 10.2020
Caregiver
Sundance Memory Care
10.2018 - 10.2019
Collections Specialist
GC Services
01.2018 - 02.2019
Sales Representative
Teleperformance
01.2017 - 01.2018
Retention Specialist
Sprint
02.2015 - 02.2016
Associate of Science -
Central Texas College