Shaquallar Clayborn
Arlington,TX
Summary
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald's
04.2022 - Current
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Customer service.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Handled closing procedures including counting money in drawers at end of shift.
- Resolved customer complaints in a timely manner.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Assigned tasks to staff members and monitored their performance.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Verified that all tables were properly set with appropriate condiments and other items prior to seating customers.
- Trained new employees on proper customer service techniques and food handling protocols.
- Created weekly reports regarding sales figures, labor costs and other expenses related to the restaurant's operations.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
Program Coordinator
Ability Connection
07.2021 - Current
- Prepared reports on progress towards program goals for management review.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Maintained up-to-date records related to program activities.
- Filing data and records.
- Participated in the development of new programs or modifications to existing programs.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Developed and implemented program activities according to established goals and objectives.
Paraprofessional
Nichols Intermediate
08.2019 - 07.2021
- Assist teachers/administrators in preparation management of learning activities
- Work under supervision of certified teachers or administrator
- Supervises students throughout school day, inside and outside classroom
- This includes lunchroom, bus, and playground duty
- Maintains neat and orderly classroom
- Help with inventory, care, and maintenance of equipment
- Assist with administration and scoring of objective testing instruments or work assignments.
Registered Dental Assistant
Goodland Dentistry
11.2017 - 08.2019
- Communicated with clients about health concerns
- Prepared dental office, instruments, and exam rooms
- Stocked dental and office supplies
- Scheduled appointments and answered phones
- Completed periodontal charting for hygienists and assistant.
Loan Officer
Thrifty Loans
11.2013 - 11.2017
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Store Manager
Advance America
04.2011 - 11.2013
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Associates of Science -
Lon Morris College
Jacksonville, Texas05.2011
High School Diploma -
Jacksonville Highschool
Jacksonville, Texas05.2009
Skills
- Skills/Certifications
- Great customer service
- Customer complaint resolution
- Experience with telephone, copier, fax, computer, & printer
- Experience with microsoft Word, Excel, and PowerPoint
- Marketing materials
- Training Coordination
- Staff Development
Certification
- CPR Certified
- CPI Certified
- Nitrous Certified
Timeline
Restaurant Shift Manager
McDonald's
04.2022 - Current
Program Coordinator
Ability Connection
07.2021 - Current
Paraprofessional
Nichols Intermediate
08.2019 - 07.2021
Registered Dental Assistant
Goodland Dentistry
11.2017 - 08.2019
Loan Officer
Thrifty Loans
11.2013 - 11.2017
Store Manager
Advance America
04.2011 - 11.2013
Associates of Science -
Lon Morris College
High School Diploma -
Jacksonville Highschool
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