SHAQUAN GASKIN
New York
Summary
Administrative professional with over 10 years experience supporting fast-paced office environments. Skilled in front desk operations, high-volume call handling, scheduling, billing coordination, and cross department communication. Experienced in handling sensitive information with discretion and maintaining organized, efficient workflows. Familiar with HIPAA guidelines and medical office procedures, with a strong interest in transitioning into a medical setting. Known for reliability, organization, and keeping operations running smoothly under pressure.
Overview
10
10
years of professional experience
Work History
Billing / Office Assistant
Taylor Group Plumbing and Heating
12.2021 - 08.2025
- Prepare and submit monthly invoices to NYC city agencies through Passport
- Ensure all NYC mandatory inspections are scheduled accurately and according to location requirements
- Handled incoming calls and responded to customer inquiries promptly.
- Coordinated schedules for plumbing and heating service appointments using Build-Ops
- Support front desk operations during high-volume periods
- Coordinated schedules for plumbing and heating service appointments.
- Perform end-of-day office security checks
Customer Service / Install Coordinator
ADT Security
06.2018 - 09.2021
- Resolved customer complaints within 5-minute response window, enhancing customer satisfaction
- Coordinated and confirmed 130+ weekly security installations
- Monitored installation backlog and processed payroll entries to ensure timely installation scheduling
- Conducted training for new administrative hires on company policies and procedures to streamline onboarding
Eligibility Specialist
Langsam Property Services
10.2015 - 06.2021
- Screened housing applicants to ensure compliance with eligibility requirements
- Prepared leases and documentation to facilitate housing agreements
- Scheduled interviews and apartment viewings
- Managed incoming front office calls to address applicant inquiries and provide assistance
Education
Business Technologies - Office Administration
Monroe College
New York, NYSkills
- Front desk support
- High-volume call handling
- Google Calendar scheduling
- Data entry
- Document processing
- Billing support
- QuickBooks Online
- Multi-line phone systems
- Payroll processing
- Office administration
- Customer service
- Data management
Timeline
Billing / Office Assistant
Taylor Group Plumbing and Heating
12.2021 - 08.2025
Customer Service / Install Coordinator
ADT Security
06.2018 - 09.2021
Eligibility Specialist
Langsam Property Services
10.2015 - 06.2021
Business Technologies - Office Administration
Monroe College