SHAQUAN SANTOS
Queens Village
Summary
Dependable and motivated professional with supervisory experience in high-traffic retail environments. Demonstrated ability to oversee daily operations, manage financial accountability, and maintain compliance with established procedures. Known for professionalism, reliability, and clear communication. Currently pursuing a degree in Business Administration with a strong interest in public service and municipal operations.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Supervisor
Dick's Sporting Goods
Garden City
01.2022 - Current
- Supervise daily store operations, staff coverage, and workflow organization
- Serve as point of contact for customer concerns, ensuring professional resolution
- Train, onboard, and mentor new employees on company policies and service standards
- Count, balance, and reconcile cash drawers nightly to ensure financial accuracy
- Support management with scheduling, task delegation, and operational priorities
- Enforce safety procedures and operational compliance
- Trained staff on effective communication and conflict resolution techniques.
- Supervised daily operations of customer service team at sporting goods retailer.
Education
Associate of Science - Business Administration
Nassau Community College
Garden City, New York 01.2024 - 02.2026
Skills
- Customer service
- Issue resolution
- Communication
- Cash handling
- Reconciliation
- POS systems
- Team supervision
- Training
- Delegation
- Safety awareness
- Policy adherence
- Time management
- Multitasking
- Employee training
- Conflict resolution
Personal Information
Title: Customer Service Supervisor | Business Administration Student
Coursework
- Hospitality Management
- Marketing Principles
- Business Law
- Entrepreneurship
- Financial & Managerial Accounting
- Microeconomics & Macroeconomics
Timeline
Associate of Science - Business Administration
Nassau Community College
01.2024 - 02.2026
Customer Service Supervisor
Dick's Sporting Goods
01.2022 - Current