Shaquana Bush
Houston
Summary
Experienced customer service representative seeking to make a career change. Excellent customer service, communication, and negotiation sills. Looking to apply my experience and transferable skills to a more promising and support role.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Ford Motor Company
09.2021 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Debt Collector
FMA Alliance
01.2020 - 06.2021
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
- Maintain debtor's book to ensure that the debt status is accurate and latest
- Help customers find long term solutions and not just temporary fix when it comes to payments.
- Collected on delinquent accounts to reduce overdue balances.
Medical Assistant
PCP for Life
05.2017 - 12.2019
- Answered phone calls in a timely manner
- Sent RX request to providers and provided PTS lab results
- Blood drawn for lab work and provided vaccines to patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Verified patient insurance coverage and collected required co-payments.
Education
Diploma -
UEI College
06.2016
Diploma -
Dekaney High School
06.2013
Skills
- Client Advocacy
- Trend Monitoring
- Request Management
- Multitasking
- Positive Attitude
- Effective Communication
- Technical Proficiency
- Quality Assurance
- Adaptability
Additional Information
Remote work setup- High-speed & reliable internet. Dedicated quiet home office space that is able to keep confidential information secure.
Contact - Skills
- Empathy
- Patience
- Problem solving
- Critical thinking
- Customer service
Timeline
Customer Experience Specialist
Ford Motor Company
09.2021 - Current
Debt Collector
FMA Alliance
01.2020 - 06.2021
Medical Assistant
PCP for Life
05.2017 - 12.2019
Diploma -
UEI College
Diploma -
Dekaney High School
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