Shaquana Cunningham
Gary,IN
Summary
Detail-oriented, hard worker adept in providing excellent administrative and clerical support in a high volume urgent care clinic. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Seeking to take my next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IMH Follow Up Representative
Ingalls Memorial Hospital
Harvey, IL
09.2021 - Current
- Conducts root cause analysis of denials and takes the action necessary to resolve the denial escalating accounts to management that need to be submitted to the provider representative for contracting action.
- Works collaboratively with department leadership to review and manage open Accounts Receivable, accurately documenting follow-up activities resulting in the resolution of underpayments and denials
- Identifies denial and underpayment trends that require computer system modifications and recommends necessary to implement corrective action.
Medical Receptionist
On Dmed Urgent Care
11.2020 - 08.2021
- Check patients in and out ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information
- Answer and handle all phone calls in a friendly and efficient manner
- Manages patient records using EMR software, maintaining patient confidentiality in compliance with HIPAA.
Hub Supervisor
UPS
10.2014 - 08.2020
- Oversaw 10-12 employees and responsible for facilitating cooperation and communication between all employees on site
- Attended daily supervisor meetings with other management team members and worked to create and promote new office policies and procedures
- Trained new hires and retrained current staff in safe work methods.
Pharmacy Technician
CVS
01.2018 - 10.2018
- Received written prescription, refilled requests and verified that information was completed and accurate
- Established and/or maintained patient profiles, including lists of medications taken by individual patients
- Answered telephones, responding to questions or requests.
Education
Bachelor of Science (B.S.) - Biological Science
UNIVERSITY OF ILLINOIS AT CHICAGO
05.2017
Skills
- Scheduling
- Customer Service
- Insurance Verification
- Multitasking
- HIPPA Guidelines
- Problem Solving
- EMR Software
- Invision
- AS400
- ProMed
- Medical Terminology
- Scribe 101
Certification
Medical Terminology
Scribe 101
Timeline
IMH Follow Up Representative
Ingalls Memorial Hospital
09.2021 - Current
Medical Receptionist
On Dmed Urgent Care
11.2020 - 08.2021
Pharmacy Technician
CVS
01.2018 - 10.2018
Hub Supervisor
UPS
10.2014 - 08.2020
Bachelor of Science (B.S.) - Biological Science
UNIVERSITY OF ILLINOIS AT CHICAGO