Shaquana Forrest
Brooklyn,NY
Summary
Dynamic professional with 10 years experience in the Sales and Marketing Industry. Great Communication & organization skills. Enjoy working with others in a fast paced environment. Computer literacy with the knowledge of internet navigations.
Overview
13
13
years of professional experience
Work History
Personal Care Aide
Caring Professionals Homecare
Brooklyn, NY
09.2023 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Transported clients to doctor appointments or other outings in a timely manner.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure levels of clients in accordance with guidelines set forth by health care professionals.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Supervised medication administration, personal hygiene and other activities of daily living.
Personal Care Aide
Incare Home Healthcare
Brooklyn
09.2022 - 07.2023
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Transported clients to doctor appointments or other outings in a timely manner.
- Organized and maintained supplies in the home environment to ensure client safety.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Ensured that all safety measures were followed within the home environment at all times.
Personal Care Aide
Home Instead Senior Care Home
New York, New York
11.2021 - 06.2022
- Personal care: Assisting with bathing, dressing, grooming, mouth care, and other personal care needs
- Housekeeping: Doing laundry, washing dishes, making beds, and other light housekeeping tasks .
- Feeding : Assisting patients with eating .
- Taking patients to their rooms & putting them into their individual beds before 9pm .
Care Manager
Sunrise Senior Living
Pikesville, Maryland
09.2020 - 08.2021
- Provide resident care while demonstrating the mission for the organization
- Promote the highest degree of quality care to our residents in accordance to the Sunrise Senior Living policies
- Take and analyze patients vitals
- Complete documentation of medication administration daily
- Responsible for feeding, bathing, and transferring patients and residents
Key Holder
Destination Maternity
Towson, MD
09.2019 - 12.2019
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
- Met sale targets consistently for each shift by positively engaging customers and delivering high levels of service
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Engaged with customers to build rapport and promote long-term loyalty, increasing sales
Sales Associate
Pier 1 Imports
Catonsville, MD
04.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships
Sales Associate
Tuesday Morning
Ellicott City, MD
09.2018 - 04.2019
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
- Prepared merchandise for sales floor by pricing or tagging
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Stock Room Associate
TJX Companies
Brooklyn, NY
07.2014 - 06.2017
- Managed product inventories and stocked product lines
- Recorded information, shortages and discrepancies to keep records current and accurate
- Maintained effective team member communication
- Managed timely and effective replacement of damaged or missing products
- Shelved new and returned inventory according to proper storage procedures
- Maintained fitness in order to move merchandise efficiently and safely
- Organized warehouse and stockroom areas using forklift and pallet jacks
Cashier
Century 21
Brooklyn, NY
03.2014 - 09.2014
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered questions about store policies and concerns to support positive customer experiences
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Educated customers on promotions to enhance sales
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Mentored new team members on POS system operation, customer service strategies and sales goals
Receptionist Clerk
Beauty Box
Brooklyn, NY
06.2012 - 08.2012
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Balanced managers availability, customer schedules and maximum load levels when scheduling appointments
- Set nail appointments for nail technicians
Child Care Provider
Brooklyn, NY
09.2011 - 12.2011
- Maintained effective schedule balance between rest periods, active play and instruction
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Enforced rules and managed behavior through developmentally appropriate discipline
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Monitored entrances and exits to maintain safety and organized environments
- Planned and guided age-appropriate tasks like reading, crafts, playing board games
- Consulted with families to discuss activities and behaviors of each child
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
Education
High School Diploma -
Convent of Mercy Academy Alpha
Kingston Jamaica06-2011
Skills
Time management
- Teamwork
- Creativity
- Problem solving
- Critical thinking
- Meal Preparation
- Customer service
Timeline
Personal Care Aide
Caring Professionals Homecare
09.2023 - Current
Personal Care Aide
Incare Home Healthcare
09.2022 - 07.2023
Personal Care Aide
Home Instead Senior Care Home
11.2021 - 06.2022
Care Manager
Sunrise Senior Living
09.2020 - 08.2021
Key Holder
Destination Maternity
09.2019 - 12.2019
Sales Associate
Pier 1 Imports
04.2019 - 09.2019
Sales Associate
Tuesday Morning
09.2018 - 04.2019
Stock Room Associate
TJX Companies
07.2014 - 06.2017
Cashier
Century 21
03.2014 - 09.2014
Receptionist Clerk
Beauty Box
06.2012 - 08.2012
Child Care Provider
09.2011 - 12.2011
High School Diploma -
Convent of Mercy Academy Alpha