Shaquana Jones
Gray,LA
Summary
I'm a highly motivated person with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills are essential for being adept at working effectively, both unsupervised and supervised, while quickly mastering new skills. I have plenty of experience working with people from different backgrounds. I have excellent communication and time management skills. I have experience in fast-paced environments, and I'm adaptable to last-minute changes.
Overview
9
9
years of professional experience
Work History
Child Welfare Specialist
State Of Louisiana, Department Of Children, Family Services
Houma, LA
04.2024 - Current
- Conducted home visits with families to assess the safety of children in their homes.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Monitored court hearings and provided testimony regarding the best interests of the child.
- Educated families about available resources that can assist them in meeting their goals while providing a safe environment for their children.
- Responded promptly and appropriately to emergency situations involving children at risk of harm due to abuse or neglect.
- Participated in regular team meetings with colleagues to review cases and develop strategies for successful outcomes.
- Assessed risk factors for child abuse and neglect within families.
- Collaborated with other agencies such as schools, hospitals, law enforcement, mental health providers. to ensure that a comprehensive approach is taken when addressing family needs.
- Identified appropriate community resources and provided referrals for services.
- Write affidavits and instanter orders for court cases.
Police Dispatcher
Thibodaux Police Department
Thibodaux, LA
03.2016 - 12.2023
- Used radio, telephone and computer system to update first responders with new information.
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Advised personnel about accidents, weather conditions or other hazards.
- Processed requests for background checks on individuals or organizations.
- Reviewed and updated police records to ensure accuracy of information.
- Maintained confidential documents in accordance with departmental policies.
- Scanned paper documents into digital format for storage purposes.
- Answered phone calls and responded to emails from the public seeking information about police records.
- Fingerprinting
- Assisted with preparing reports regarding arrest records, stolen property, missing persons.
Education
Associate of Arts - Criminal Justice
Blue Cliff College
Houma, LA05-2010
Skills
- Child safety assessments
- Court testimony
- Family education
- Emergency response
- Risk assessment
- Collaborative case management
- Active listening
- Report writing
- Crisis intervention
- Excellent communication
- Experience with at-risk youth
- Client needs assessment
- Home visits
- Teamwork and collaboration
- Multitasking Abilities
- Time management
- Client documentation
- Confidential records management
- Client interviewing
Timeline
Child Welfare Specialist
State Of Louisiana, Department Of Children, Family Services
04.2024 - Current
Police Dispatcher
Thibodaux Police Department
03.2016 - 12.2023
Associate of Arts - Criminal Justice
Blue Cliff College
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