Shaquana Williams
Workmen’s Circle MultiCare Center
Mount Vernon
1
Certification
10
years of professional experience
Compassionate new graduate Registered Nurse with an Associate Degree in Nursing and a Bachelor's Degree in Public Health. Offers strong clinical training in medical-surgical nursing , intensive care, maternity, labor and delivery , NICU and long term care, combined with extensive healthcare operations experience supporting nursing leadership, regulatory compliance , quality improvement , and interdisciplinary collaboration. Known for excellent communication, critical thinking, organization and patient advocacy. Seeking a full-time staff RN position.
Work History
Nursing Executive Secretary
2 Years 6 Months- Support daily nursing department operations across multiple patient care units within a long-term care facility.
- Coordinated Drug Regimen Review (DRR) documentation, physician irregularity reports, nursing audits, and compliance records to ensure adherence to regulatory standards.
- Collaborate with DNS/ADNS, nursing supervisors, physicians, pharmacy consultants, and interdisciplinary departments to maintain efficient unit operations.
- Assisted with staffing coordination, census verification, QA acuity tracking, and management of regulatory documentation to maintain operational integrity.
- Maintain organization and oversight of nursing reports, room checks, accident reports, controlled substance inventory forms, and emergency equipment logs.
- Monitor elopement/RFID tracking systems and maintain updated resident safety documentation.
- Supported NYS Department of Health survey readiness through precise filing, auditing, and maintenance of nursing department records, enhancing compliance preparedness.
- Ensure HIPAA compliance and confidentiality while managing sensitive patient and operational information.
Senior Administrative Support Assistant
2 Years- Coordinated daily organizational tasks for senior managers and executives.
- Perform travel arrangements and reservations for senior managers.
- Manage phone calls, schedule appointments, and organize calendars.
- Perform diversified clerical duties on a senior level.
- Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint.
- Prepare, plan, greet and direct senior visitors.
- Review upcoming deadlines and requirements with the team.
- Maintained office document control through excel and an efficient filing system.
- Planned and executed successful luncheons to celebrate new business opportunities.
- Maintained a $500K travel budget for office staff, covering over 39 departments.
- Processes all expense reports for visits to controller.
Dental Receptionist/ Administrative Insurance Coordinator
5 Months- Manage patient scheduling and direct patient traffic flow, present treatment plans to patient, input patients’ demographics into computer system. (SoftDent)
- Verified insurance eligibility and processed dental claims, ensuring accurate accounts receivable management.
- Organized and presented financial arrangements to patients and coordinated payment schedules to facilitate timely treatment.
- Scheduled patients' appointments via phone or online booking services due to cancellations.
- Monitored patient cancellation rates to identify and address trends impacting scheduling and patient flow.
- Assisted patients with inquiries and support during their visits.
- Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint for document creation and data analysis.
Quality Clinical Care Coordinator
1 Year 2 Months- Coordinated registration, scheduling, faxing, billing, and reporting for OrthoNet contracts to ensure seamless operations and compliance.
- Collaborated with OrthoCare Case Managers to communicate information and compliance expectations to providers and members.
- Develop and maintain medical records to assure that all information is received, legible, recorded and filed in the appropriate manner.
- Educate providers on clients’ processes for treatment review.
- Developed professional relationships with member physician offices and managed care payer personnel to facilitate communication and collaboration.
- Conducted training sessions for new employees on clinical rules and attendance standards to enhance team understanding and adherence. on clinical rules, standards, and attendance.
- Research appropriate benefit documents to provide preparation for OrthoCare Case Managers.
Public Health Advisor - Intern
3 Months- Developed and delivered public health education on wellness, nutrition, diet, exercise, and lifestyle to promote healthier community choices.
- Facilitated education forums for the general public.
- Assisted with health education programs for patients who had postpartum.
- Collaborated with mothers to deliver education on Early Intervention, Tummy Time, Oral Care, and Safe Sleep, supporting healthier post-birth practices.
- Provided instruction on breastfeeding.
- Provided breastfeeding support and assessment to breastfeeding or dual-feeding mothers.
- Provided educational guidance in a manufacturing environment during covid-19 outbreak, enhancing employee safety and awareness.
- Made inspections of wards, offices, halls, academic quarters, restrooms and other areas to ensure that the proper housekeeping safety and sanitary standards were being maintained.
- Initiated requisitions for equipment, materials, supplies and ensured that these items were properly stored, safeguarded, recorded.
- Recorded, Tallying and documenting all contacts made with each client and entered information into the database accurately.
- Offered solutions to client issues through effective problem-solving strategies.
Senior Administrative Assistant
2 Years 8 Months- Performed administrative duties, including managing customer communications to enhance client relationships.
- Managed schedules of office staff.
- Processed and recorded payments and collections from clients, ensuring timely transactions.
- Reviewed and processed invoices to ensure timely payments, maintaining strong vendor relationships.
- Maintained and revised databases to ensure accurate and up-to-date information.
- Created and formatted legal contracts for various agreements.
- Complete broker price option worksheets with monthly statement reports.
- Investigate tenant complaints.
- Create and update MLS Listings.
- Coordinate renovation / rehabilitation of properties.
- Schedule showings and closings.
- Schedule housing inspections covering electrical, water, and heat.
- Executed tasks independently, contributing to successful project completion without direct supervision.
Education
Associate Degree in Nursing - ADN
Bachelor of Science - Public Health
Graduated with Honors, August 2019
Associates of Applied Science - Science and Medical Administration
Graduated with Honors, August 2015 President’s List Fall 2014 & Fall 2015, Dean’s List
Skills
Critical Thinking
HIPAA regulations adherence
Regulatory compliance preparation
Infection prevention strategies
Certification
- Administrative Expertise
- Proven efficiency with an ability to quickly learn and navigate any computer software program.
- Strong communication skills
- Proficient in Microsoft Systems
- Etiquette Public speaker
- Quick learner / Problem Solver
- Minor training experience in food manufacturing rules and regulatory requirements
- Psychological First Aid Certified
- Completed Protecting Human Research Participants Training
Timeline
Nursing Executive Secretary
Workmen’s Circle MultiCare Center
01.2024 - CurrentRead More
Senior Administrative Support Assistant
Northwell Health Hospital
01.2022 - 01.2024Read More
Dental Receptionist/ Administrative Insurance Coordinator
Dr. Jeffrey Lemler, DDS
08.2021 - 01.2022Read More
Quality Clinical Care Coordinator
Orthonet
02.2020 - 04.2021Read More
Public Health Advisor - Intern
Jacobi Hospital
03.2019 - 06.2019Read More
Senior Administrative Assistant
Hasselt Realty
10.2016 - 06.2019Read More
Monroe College
Associates of Applied Science from Science and Medical Administration
Read More
Monroe College
Bachelor of Science from Public Health
Read More
Montefiore School of Nursing
Associate Degree in Nursing from ADN
Read More