Shaquanah A. Davis
Elizabeth,NJ
Summary
Achieved high accuracy in accounts receivable management, contributing to improved billing processes and customer satisfaction.,Delivered effective accounts payable and general ledger accounting solutions, streamlining operations and reducing errors.,Enhanced productivity by strategically prioritizing tasks and managing time efficiently, resulting in smoother workflow.
Overview
12
12
years of professional experience
Work History
Service Coordinator (Permanent)
Diversified
Kenilworth, NJ
11.2016 - Current
- Dispatch technicians for the company worldwide
- Act as liaison between purchasing, shipping and IT to get parts configured, ordered and shipped out for replacements
- Generate shipping and return labels for parts
- Provide tech support for Network Operations Center
- Communicate service ticket progress and service billing inquiries to clients via email
- Assign dispatch tickets to Field Logistics team
- Track and approve vendor invoices for payment
- Review, add products/services according to client rates and submit closed tickets for invoicing to Accounting
- Maintain management and coordination of client ticket dispatching and billing
Return Analyst (Contract)
LG Electronics
Englewood Cliffs, NJ
07.2015 - 07.2016
- Monitor, research and process return authorizations by use of GERP, TMS and WMS for all units that are returned to the company’s warehouse via customer refusal
- Arrange the daily pick-ups for their main customer Home Depot
- Process defective returns for all concealed damage units and high value TVs
- Create return authorizations for approved LG employee returns
- Assist the company’s warehouse with all Home Depot return discrepancies
- Act as the liaison between Home Depot and LG for all return inquiries
Customer Service Specialist (Contract)
Pitney Bowes
Pine Brook, NJ
11.2014 - 02.2015
- Enter customer service tickets into JIRA (internal) to ensure parcel deliveries
- Act as a liaison between the customers and buyers by handling all address verification inquiries, delivery inquiries and complaints about shipments
- Assist customers and clients with tracking information by use of Command Central/BOSS (internal) and courier websites
- Request return to sender, and forward to buyer parcels from couriers via email
Education
Bachelors of Science - Business Administration
University of Phoenix
04-2012
Skills
Championed effective use of Microsoft Office Suite to enhance team productivity and communication,Oversaw integration of SAP and PeopleSoft systems to streamline organizational processes,Managed document sharing and collaboration via SharePoint and Adobe Reader to improve workflow efficiency
Timeline
Service Coordinator (Permanent)
Diversified
11.2016 - Current
Return Analyst (Contract)
LG Electronics
07.2015 - 07.2016
Customer Service Specialist (Contract)
Pitney Bowes
11.2014 - 02.2015
Bachelors of Science - Business Administration
University of Phoenix