Shay Wiggins
Santa Rosa Beach,FL
Summary
Dynamic Account Manager with a proven track record at Coastal Insurance Acentria, excelling in client relations and strategic planning. Leveraged strong organization and adaptability to enhance service delivery, achieving high client retention through proactive support. Skilled in CRM and fostering teamwork, driving loyalty and satisfaction among diverse client portfolios.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Coastal Insurance Acentria
05.2022 - Current
- Managed client accounts, ensuring timely communication and issue resolution.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed client needs to customize insurance solutions, increasing alignment with business goals.
- Fostered long-term relationships with clients, driving loyalty through proactive support initiatives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Expo Runner
Shunk Gulley
04.2021 - Current
- Managed timely delivery of food and beverages to tables, ensuring exceptional guest experiences.
- Collaborated with kitchen staff to streamline order preparation and minimize service delays.
- Maintained cleanliness and organization of dining areas, enhancing overall restaurant ambiance.
- Assisted in training new runners, promoting efficient workflows and team cohesion.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
Assistant High School Basketball Coach
J.R Arnold High School
05.2023 - Current
- Developed and implemented practice plans to enhance player skills and teamwork.
- Fostered positive relationships with players to promote a supportive team environment.
- Analyzed game performance data to identify areas for improvement and strategy adjustments.
- Mentored assistant coaches, providing guidance on drills and player development techniques.
- Implemented video analysis tools to review game footage with players, identifying areas for improvement and developing strategies for upcoming matchups.
Education
Associate of Arts - Business Administration
Jefferson Community College
Hillsboro, MOSkills
- Teamwork and collaboration
- Adaptable
- Networking skills
- Customer relationship management (CRM)
- Strong organization
- Sales experience
- Leadership qualities
- Verbal and written communication
- Strategic planning
Certification
2-20 license General Lines Property & Casualty
2-15 license Health & Life
6-20 All lines Adjuster
FL State Coaching Certificate
Timeline
Assistant High School Basketball Coach
J.R Arnold High School
05.2023 - Current
Account Manager
Coastal Insurance Acentria
05.2022 - Current
Expo Runner
Shunk Gulley
04.2021 - Current
Associate of Arts - Business Administration
Jefferson Community College