Sha'Quandra Irvin
Atlanta,GA
Summary
Passionate about providing assistance, particularly in critical situations. Driven to lend a helping hand. Thrives in high-pressure environments where quick thinking and problem-solving skills are essential. Dedication to making a positive impact and ability to remain calm under pressure make an invaluable asset in any challenging situation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr Claims Analyst - Commercial and Small Business
Bank Of America
11.2023 - Current
- Optimized resource allocation by effectively managing caseloads and prioritizing high-impact assignments
- Implemented effective fraud detection measures, resulting in the identification and prevention of fraudulent claims activities
- Reduced claim processing time by streamlining workflow and implementing efficient case management strategies
- Provided exceptional customer service by addressing client concerns promptly and maintaining open lines of communication throughout the claims process
- Researched claims and incident information to deliver solutions and resolve problems.
Customer Service Representative
Nothing But Success, LLC
12.2018 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Specialist
Fulton County Sheriff's Office
04.2018 - 01.2022
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
Upscale Security Officer
G4S Secure Solutions
11.2015 - 04.2018
- Streamlined incident report processes with detailed recordkeeping practices that facilitated timely follow-up actions on potential issues
- Efficiently managed access control systems to prevent unauthorized entry while ensuring smooth flow of authorized individuals onsite
- Maintained a professional appearance at all times as an upscale security officer, projecting authority and approachability simultaneously
- Enhanced event security by collaborating closely with event coordinators to understand specific requirements for each occasion
- Increased overall safety by conducting thorough inspections of buildings, facilities, and grounds to identify potential hazards
- Trained new team members on organization-specific protocols, best practices for observing and reporting incidents, and upholding professional standards as upscale security officers.
Stand Attendant
Delaware North Companies
12.2012 - 11.2015
- Increased sales by offering suggestive selling techniques to upsell menu items and beverages
- Operated cash registers accurately, ensuring all financial transactions were handled securely and efficiently
- Assisted with inventory management, maintaining accurate records of stock levels for optimal replenishment
- Ensured food safety standards were maintained through regular cleaning of workstations and proper handling of food items
- Demonstrated flexibility in scheduling availability, contributing to adequate staffing coverage during high-traffic events
- Exceeded personal sales goals by effectively communicating with customers and offering personalized recommendations based on their preferences.
Education
Associate Of Applied Science - Criminal Justice
Atlanta Technical College
Atlanta, GA05.2019
Diploma -
The New Schools At Carver Early College
Atlanta, GA05.2013
Skills
- Data Entry
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Updating logs
- Route Planning
- Route Navigation
- Claims Processing Efficiency
- Critical thinking abilities
- Strong negotiation skills
- Professionalism and Integrity
- Claims Analysis Expertise
- Claims review
- Claims
- Dispute tracking
- Proficient in Software
- Skilled in Software
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Claims Investigation
- Critical Thinking
- Excellent Communication
- Active Listening
- Claims Processing
Certification
Criminal Justice Technology Specialist
Timeline
Sr Claims Analyst - Commercial and Small Business
Bank Of America
11.2023 - Current
Customer Service Representative
Nothing But Success, LLC
12.2018 - 11.2023
Administrative Specialist
Fulton County Sheriff's Office
04.2018 - 01.2022
Upscale Security Officer
G4S Secure Solutions
11.2015 - 04.2018
Stand Attendant
Delaware North Companies
12.2012 - 11.2015
Associate Of Applied Science - Criminal Justice
Atlanta Technical College
Diploma -
The New Schools At Carver Early College
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