Summary
Overview
Work History
Education
Skills
Timeline
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Vickie Gilmore

Kansas City,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Data Entry position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Commercial and Small Business

Truist Bank
07.2016 - 08.2024
  • Collaborated with cross-functional teams to deliver exceptional customer service, addressing clients'' unique needs and challenges.
  • Developed tailored training programs for employees, resulting in increased productivity and staff retention.
  • Increased client satisfaction by providing personalized small business solutions and support.
  • Organized communication inquires for team meeting to ensure time management and concerns where met.
  • Provided floor support assisting with escalation calls and peer's questions on daily task.
  • Consulted with third parties to resolved discrepancies to create effective solutions.

Service Specialist I

Truist Bank
07.2014 - 09.2016
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Assisted and trained customers on online banking applications allowing customers to utilize their mobile device for immediate banking needs.
  • Provided customer service on inquires for personal and business clients auto loans, home equity loans, lines of credit and checking and savings accounts.

Customer Service Representative

NOVA 1
01.2009 - 07.2014
  • Coordinated with customers and military service to expedite shipping for live animals and human remains.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted American Airline with placing cargo orders, improving overall customer experience.
  • Quality Assurance to internal departments on their daily task. Provided coaching and mentoring, contributing to their success in team goals.

Education

Certification of Completion - Business Managment, Medical Records And CNA

Excelsior Spring Job Corp
Excelsior Springs, MO
05.1985

Skills

  • Research and Reconciliation
  • Trouble Shooting and Problem Resolution
  • Data Entry
  • System and Process Management
  • Online Banking
  • Commercial and Person Credit Card Management
  • Checking and Saving Account Management
  • Developing customer relationships
  • Follow-up skills
  • Customer Relationships
  • Teamwork and Collaboration
  • Time Management

Timeline

Commercial and Small Business

Truist Bank
07.2016 - 08.2024

Service Specialist I

Truist Bank
07.2014 - 09.2016

Customer Service Representative

NOVA 1
01.2009 - 07.2014

Certification of Completion - Business Managment, Medical Records And CNA

Excelsior Spring Job Corp

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Vickie Gilmore