SHAQUANDRA C. CAMPBELL

• Lead up to 15 on-shift Support Associates at once, ensuring all are trained and understand workflows and job expectations
• Assigned daily workflows to associates
• Addressed Lead level concerns

o Driver Incidents
o Driver Escalations
o Unresponsive Drivers
o Driver Earnings Adjustments

• Escalated concerns appropriately to Support Supervisors
• Acted as cultural liaison for associates who are on shift
• Answered questions and directing associates to SOPs as needed
• Established processes for single-package, customer, or route exceptions within operating authority
• Posted incorrect deliveries and rollovers in Slack channels at end of day (PM) and tag GM for each market
• Acted as subject matter expert in all roles
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Gained extensive knowledge in data entry, analysis and reporting

• Established and managed supplier and vendor relationships.
• Reduced inventory cost by 35%
• Maintained complete documentation and records of all purchasing activities.
• Collaborated with internal departments to identify and manage demand for material and services.
• Accepted and processed supply requests from staff, and placed orders per procedures.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Communicated frequently with vendors to manage orders and verify revisions on purchase orders.

• Managed up to 5 clients simultaneously
• Conducted regular reviews of operations and identified areas for improvement.
• Accepted payments, issued credits and resolved billing issues.
• Developed effective improvement plans in alignment with goals and specifications.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Gathered, organized and input information into digital database.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Performed data entry and completed proper paperwork.
• Organized meetings and coordinated availability for participants.
• Managed itineraries and appointments, and streamlined scheduling procedures.