SHAQUANN CHESTER
Houston,TX
Summary
Experienced with leading sales teams and managing retail operations. Utilizes expertise in customer engagement, inventory control, and sales strategies to drive performance. Track record of fostering strong customer relationships and achieving consistent sales growth. Professional inventory management specialist with deep expertise in overseeing stock levels, implementing efficient inventory control systems, and ensuring optimal inventory accuracy. Proven ability to lead teams effectively, adapt to changing needs, and foster collaborative environment. Strong skills in data analysis, process improvement, and supply chain coordination, consistently driving results that align with organizational goals. Known for reliability, flexibility, and results-focused approach.
Overview
7
7
years of professional experience
Work History
Inventory Control Team Lead
Pleasure Zone
Houston, TX
08.2023 - Current
- Led inventory management processes to optimize stock levels and reduce discrepancies.
- Trained and mentored team members on inventory control best practices and procedures.
- Implemented process improvements that enhanced efficiency in order fulfillment and stock replenishment.
- Collaborated with procurement to forecast demand and streamline inventory turnover rates.
- Conducted regular audits to ensure compliance with company policies and maintain accurate records.
- Facilitated seamless communication between various departments, promoting collaboration on inventory management initiatives.
Product Operations Lead
Lululemon Athletica
Katy, TX
07.2024 - 12.2025
- Oversaw daily operations to enhance efficiency and optimize workflow processes.
- Trained and mentored team members to ensure adherence to company standards and policies.
- Implemented process improvements that increased productivity and reduced operational delays.
- Collaborated with cross-functional teams to align operational strategies with organizational goals.
Customer Service Representative
Ashley Furniture Industries
Atlanta, GA
04.2023 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction and streamlined operations.
- Utilized CRM software to track interactions, manage follow-ups, and document customer feedback.
- Collaborated with team members to improve service processes and enhance overall customer experience.
Assistant Store Manager
Acima Leasing
Lithonia, GA
10.2023 - 05.2024
- Coordinated daily store operations to enhance customer service and improve sales efficiency.
- Assisted in managing inventory levels through accurate tracking and effective restocking procedures.
- Supported training and development of new staff, fostering a collaborative team environment.
- Implemented promotional strategies to drive foot traffic and increase product visibility in-store.
Front Desk Receptionist
Orchard at Brookhaven
Brookhaven, GA
11.2021 - 02.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and address guest inquiries.
- Utilized scheduling software to maintain appointments and manage room availability effectively.
- Provided exceptional customer service, resolving issues promptly to ensure guest satisfaction.
Specimen Collector / Front Desk Receptionist
North Shore Medical Labs
Douglasville, GA
01.2020 - 10.2021
- Collected and processed biological specimens following strict safety protocols.
- Ensured accurate labeling and documentation of all samples for reliable tracking.
- Maintained laboratory equipment, ensuring optimal performance and compliance with standards.
- Trained new staff on specimen collection techniques and laboratory procedures.
Customer Service Representative Team Lead
Arylessence Inc.
Marietta, GA
01.2019 - 12.2020
- Led customer service team, ensuring high-quality support and efficient resolution of client inquiries.
- Developed training programs to enhance team performance and improve customer interactions.
- Streamlined communication processes between departments, reducing response times for customer issues.
- Analyzed customer feedback to identify trends and implement service improvements.
Education
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Ivy Tech Community College
01.2015
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Decision-making
- Customer engagement
- Team supervision
Timeline
Product Operations Lead
Lululemon Athletica
07.2024 - 12.2025
Assistant Store Manager
Acima Leasing
10.2023 - 05.2024
Inventory Control Team Lead
Pleasure Zone
08.2023 - Current
Customer Service Representative
Ashley Furniture Industries
04.2023 - 10.2024
Front Desk Receptionist
Orchard at Brookhaven
11.2021 - 02.2023
Specimen Collector / Front Desk Receptionist
North Shore Medical Labs
01.2020 - 10.2021
Customer Service Representative Team Lead
Arylessence Inc.
01.2019 - 12.2020
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Ivy Tech Community College