Shaquanna Carvin
Rochester,NY
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Unity Hospital
Rochester, NY
08.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Monitored intake and output.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Performed EKGs, Telemetry and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Documented patient information and care activities in electronic health record.
Patient Service Representative
University of Rochester
Rochester, Ny
05.2022 - 07.2023
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Answered phone inquiries from patients regarding their healthcare needs.
Direct Support Professional
CDS Monarch
Rochester, Ny
05.2019 - 10.2021
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance
- Drove motor vehicles to transport clients to physicians' offices or outings
- Encouraged individuals to participate in leisure and social activities
- Administered medications to patients based upon physician or nurse guidelines.
Caregiver
Private Duty Caregiver
Rochester, By
01.2016 - 05.2019
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance
- Transported client to doctor's office and essential errands.
Customer Service Representative
Sutherland Global Services
Rochester, Ny
02.2016 - 08.2018
- Resolved customer inquiries regarding billing, charges, and payments
- Serviced new and existing accounts to provide outstanding customer service
- Provided exceptional customer service to clients in fast-paced call center environment
Education
High School Diploma -
Charlotte High School
Rochester, NY06.2009
Timeline
Patient Care Technician
Unity Hospital
08.2023 - Current
Patient Service Representative
University of Rochester
05.2022 - 07.2023
Direct Support Professional
CDS Monarch
05.2019 - 10.2021
Customer Service Representative
Sutherland Global Services
02.2016 - 08.2018
Caregiver
Private Duty Caregiver
01.2016 - 05.2019
High School Diploma -
Charlotte High School