Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
AssistantManager
Shaquanna Herbert

Shaquanna Herbert

Customer Service
Rochester,NY

Summary

Knowledgeable and dedicated professional with extensive experience in multiple fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst

Sutherland/Disney+
Rochester, NY
10.2019 - 09.2020
  • Monitored and maintained a teams results within the expectation in which calls, chats, and emails should be conducted.
  • Wrote and exercised model behavior as examples of satisfactory customer support.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.

Customer Service Representative

Answering Service Care
North Lauderdale, FL
06.2019 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in systems to track requests, document problems and record solutions offered.

Beauty Advisor

Sephora
Rochester, NY
03.2018 - 02.2019
  • Recommended appropriate products to meet customers' individual needs.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Upsold additional products and services to increase sales numbers.
  • Processed payments by entering sales in register.
  • Met or exceeded sales goals on regular basis.

Sales Consultant

Victoria's Secret
Rochester, NY
05.2017 - 08.2018
  • Upsold additional products and services to increase sales numbers.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Completed purchases and processed payments.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.

Education

No Degree - Psychology

Monroe Community College
08.2020 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Group presentations

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

No Degree - Psychology

Monroe Community College
08.2020 - Current

Quality Assurance Analyst

Sutherland/Disney+
10.2019 - 09.2020

Customer Service Representative

Answering Service Care
06.2019 - 10.2019

Beauty Advisor

Sephora
03.2018 - 02.2019

Sales Consultant

Victoria's Secret
05.2017 - 08.2018
Shaquanna HerbertCustomer Service