Shaquanna Herbert
Customer Service
Rochester,NY
Summary
Knowledgeable and dedicated professional with extensive experience in multiple fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
Sutherland/Disney+
Rochester, NY
10.2019 - 09.2020
- Monitored and maintained a teams results within the expectation in which calls, chats, and emails should be conducted.
- Wrote and exercised model behavior as examples of satisfactory customer support.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Customer Service Representative
Answering Service Care
North Lauderdale, FL
06.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in systems to track requests, document problems and record solutions offered.
Beauty Advisor
Sephora
Rochester, NY
03.2018 - 02.2019
- Recommended appropriate products to meet customers' individual needs.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Recorded notes for future reference, including customer preferences and services delivered.
- Upsold additional products and services to increase sales numbers.
- Processed payments by entering sales in register.
- Met or exceeded sales goals on regular basis.
Sales Consultant
Victoria's Secret
Rochester, NY
05.2017 - 08.2018
- Upsold additional products and services to increase sales numbers.
- Recorded notes for future reference, including customer preferences and services delivered.
- Completed purchases and processed payments.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Education
No Degree - Psychology
Monroe Community College
08.2020 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Group presentations
Virtualization
Call monitoring
Quality assurance
Report delivery
Sales proficiency
Relationship building and management
Retail background
Customer consultation
Sales expertise
Organization
Customer service
Analytical skills
Leadership
Good listening skills
Teamwork
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
No Degree - Psychology
Monroe Community College
08.2020 - Current
Quality Assurance Analyst
Sutherland/Disney+
10.2019 - 09.2020
Customer Service Representative
Answering Service Care
06.2019 - 10.2019
Beauty Advisor
Sephora
03.2018 - 02.2019
Sales Consultant
Victoria's Secret
05.2017 - 08.2018