Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquannah Buford

Sweet Water,AL

Summary

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Support Specialist Remote

Everise
12.2023 - 05.2024
  • Enhanced patient satisfaction by offering personalized medication counseling and addressing concerns promptly.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations when handling sensitive health information during daily tasks such as prescription transfers or insurance verifications.
  • Collaborated with pharmacists to ensure accurate medication dispensing, reducing potential errors and improving patient safety.
  • Assisted with the implementation of a new pharmacy software system, optimizing workflow processes and reducing prescription processing time.
  • Improved staff performance through ongoing training initiatives, fostering a team-oriented work environment that emphasized continuous improvement.
  • Facilitated timely prescription refills through efficient communication with prescribers, minimizing delays in patient care.
  • Maintained up-to-date knowledge on pharmaceutical products by attending industry conferences and completing regular continuing education courses.
  • Reduced wait times for patients by efficiently triaging incoming phone calls to the appropriate department or individual within the pharmacy team.
  • Coordinated with insurance companies to resolve billing issues, resulting in the prompt approval of medication coverage for patients in need.

Medical Assistant

Huffmaster Companies
10.2020 - 01.2023
  • Verified patient insurance coverage and collected required co-payments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Phlebotomy Technician

Huffmaster
09.2017 - 01.2023
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Packaged and shipped specimens to central lab daily.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Logged patient information and recorded results into system.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Education

Certificate - CNA

Costal Alabama Community College
02.2023

Medical Office Administration Assistant - Medical Assisting

Remington College
09.2020

Certificate - Phlebotomy

Safe Hands Phlbotimist
09.2016

High School Diploma -

Wilcox Central High School
Camden, AL
05.2015

Skills

  • Catheter Cleaning
  • Grooming and Bathing Assistance
  • Wound Care and Irrigation
  • Clinical Applications
  • Restocking Lab Supplies
  • Patient Skin and Nail Care
  • Assisting with Physical Exams
  • Patient Toileting
  • Patient Feeding
  • Microsoft Excel
  • Cleaning and Sanitizing
  • Medical Procedures Understanding
  • Medical Terminology
  • Microsoft Access
  • Medical Billing and Coding
  • Microsoft Outlook
  • First Aid
  • Ambulating and Repositioning Patients
  • Patient Management
  • Pulse Volume Recording
  • Patient Oral Care
  • Microsoft Office
  • HIPAA Compliance
  • Pharmacy Ethics
  • Medication Reconciliation
  • Medication Packaging
  • Insurance Billing
  • Healthcare regulations
  • Prior Authorization Assistance
  • Answering customer questions
  • Insurance Verification
  • Document filing
  • Customer care standards
  • Medical Documentation

Certification

  • Licensed CMA-
  • Licensed CNA
  • Licensed Phlebotomist
  • Licensed Pharmacy Tech

Timeline

Pharmacy Support Specialist Remote

Everise
12.2023 - 05.2024

Medical Assistant

Huffmaster Companies
10.2020 - 01.2023

Phlebotomy Technician

Huffmaster
09.2017 - 01.2023

Certificate - CNA

Costal Alabama Community College

Medical Office Administration Assistant - Medical Assisting

Remington College

Certificate - Phlebotomy

Safe Hands Phlbotimist

High School Diploma -

Wilcox Central High School

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Shaquannah Buford