ShaQuavia Walker
Atlanta,GA
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Maintains open availability and flexibility to work various shifts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Employee Service Representative
Caja's Cleaning Services
Atlanta, GA
08.2019 - Current
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
Line Assembler
Mainline Aviation
Atlanta, GA
04.2021 - 05.2023
- Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Restocked other stations and moved completed items to other stations for additional processing.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Worked with team members to ensure the timely completion of projects.
- Completed daily reports documenting production activities accurately.
Elderly Caretaker
Arbor House Assisted Living Memory Care
Waco, TX
02.2019 - 08.2019
- Assisted elderly with daily living activities and physical therapies.
- Read and wrote shift reports and care notes for continuity of care.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Reported signs of elderly abuse and witnessed misappropriation to supervisor.
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
- Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
Customer Service Representative
General Dynamics
Waco, TX
08.2016 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Certification -
Westside Works
Atlanta, GA03-2024
Associate of Science - Medical Office Administration
Interactive College of Technology
Chamblee, GA12-2022
High School Diploma -
Waco High School
Waco, TX06.2015
Skills
- Team Leadership and Coordination
- Providing Feedback
- Safety Policies and Procedures
- Customer Relationship Management
- Customer Service
- Problem-solving skills
- Patient assistance
- Dementia Care
- Emotional Support
- Caring Companionship
- Written Communication
- Proper phone etiquette
References
References available upon request.
Timeline
Line Assembler
Mainline Aviation
04.2021 - 05.2023
Employee Service Representative
Caja's Cleaning Services
08.2019 - Current
Elderly Caretaker
Arbor House Assisted Living Memory Care
02.2019 - 08.2019
Customer Service Representative
General Dynamics
08.2016 - 05.2017
Certification -
Westside Works
Associate of Science - Medical Office Administration
Interactive College of Technology
High School Diploma -
Waco High School
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