Shaquaya Whitfield
Brooklyn,NY
Summary
Compassionate Mental Health Worker with experience in providing comprehensive care and support to individuals suffering from mental health disorders. Strengths include active listening, problem-solving, crisis intervention and the ability to build trust-based relationships with clients. Previous roles have demonstrated success in reducing patient anxiety levels through empathetic counseling and effective treatment planning.
Overview
16
16
years of professional experience
Work History
Mental Health Worker
New York Presbyterian Hospital- Weill Cornell
Manhattan, New York
09.2022 - Current
- Provided patient support during therapy sessions and daily activities.
- Assisted in developing individualized care plans for clients.
- Monitored client behavior and reported significant changes to the team.
- Implemented crisis intervention techniques to ensure client safety.
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
- Promoted independence by assisting and supervising clients while completing daily living activities.
Housekeeper
New York Presbyterian Hospital- Weill Cornell
Manhattan, New York
08.2021 - 09.2022
- Cleaned patient rooms and common areas to maintain a hygienic environment.
- Sanitized surfaces using approved hospital-grade cleaning products and techniques.
- Keep facilities and common areas clean and maintained
- Collect and remove trash and debris
- Clean upholstered furniture
- Perform detailed deep cleans when required
- Cleaned and sanitized patient rooms according to hospital protocols.
Mail Handler
USPS
Queens, NY
06.2019 - 03.2021
- Operates sorting and other machinery to sort packages.
- Organizes mail according to address and location before it is provided to the mail carrier who will actually deliver it.
- Ensures that mail brought in by mail carriers is properly routed so that it can get to the correct destination.
- Weighs packages and applies the correct postage for consumers.
Inbound Stower
Amazon
Staten Island, NY
05.2019 - 08.2019
- An Amazon stower is responsible for scanning products by applying a handheld scanner and placing them in various bar-coded shelf locations so that the products can be ordered by customers.
- We are required to meet daily quota, while always maintaining a speed limit of 260 & above.
- Always keeping a clean station.
- Contributed to smooth truck loading with skilled organization of outgoing shipments.
Stock Associate
Target
Brooklyn, NY
10.2012 - 05.2018
- Created a customer first environment through proper sales floor and backroom presentations standards.
- Maintained and efficient and accurate stockroom and paperwork operations.
- Merchandises, priced and stocked products.
- Understood and performed store system functions: receiving and transferring merchandise.
Sales Associate
Sears
Brooklyn, NY
11.2010 - 10.2012
- Engaging with all customers to provide them with all their needs.
- Maintained a clean shopping environment.
- Process customer payments by cash, debt, and credit.
- Ensured all customers were satisfied with our service.
Education
Associates of Applied Science -
ASA College for Excellence
Brooklyn, NYHigh School Diploma -
Abraham Lincoln High School
Brooklyn, NYSkills
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Customer Service
- Team Player
- Excellent Communication Skills
- Flexible
- Reliable
- Dependable
- Punctual
Timeline
Mental Health Worker
New York Presbyterian Hospital- Weill Cornell
09.2022 - Current
Housekeeper
New York Presbyterian Hospital- Weill Cornell
08.2021 - 09.2022
Mail Handler
USPS
06.2019 - 03.2021
Inbound Stower
Amazon
05.2019 - 08.2019
Stock Associate
Target
10.2012 - 05.2018
Sales Associate
Sears
11.2010 - 10.2012
Associates of Applied Science -
ASA College for Excellence
High School Diploma -
Abraham Lincoln High School