SHAQUELL HOLMES
BROOKLYN,US
Summary
Dedicated security professional with five years of experience in leadership and operational efficiency within dynamic environments. Proven track record in enhancing team performance, maintaining rigorous safety protocols, and delivering superior customer service. Strong analytical and problem-solving skills drive continuous improvement and compliance.
Overview
9
9
years of professional experience
Work History
SECURITY PROFESSIONAL
Allied Universal
Brooklyn, US
05.2024 - Current
- Monitored network traffic for suspicious activities and took timely action to mitigate potential threats.
- Implemented access control procedures to restrict unauthorized entry effectively.
- Collaborated with law enforcement to address incidents and enhance safety protocols.
- Responded promptly to alarms and emergency situations, ensuring swift resolution.
- Supervised property entrances and exits and monitored employee safety.
- Assisted in training new security personnel on procedures and protocols.
- Prepared detailed incident reports, ensuring accurate documentation for regulatory compliance.
SECURITY GUARD SUPERVISOR
VFS GLOBAL
New York, US
10.2022 - 04.2024
- Enhanced security protocols, significantly mitigating risks
- Directed investigations into security breaches, delivering detailed reports for strategic response
- Trained staff on security measures, improving emergency responses
- Implemented access control protocols to safeguard premises.
- Cultivated team-oriented environment, boosting staff morale and collaboration.
- Maintained rigorous compliance with safety regulations, preventing legal issues.
- Refined reporting procedures to ensure high accuracy and reliability.
Warehouse Assistant
Active Staffing
New York, US
06.2019 - 09.2022
- Demonstrated ability to handle multiple tasks simultaneously, maintaining a high level of organization and efficiency.
- Strong proficiency in navigating complex routes, ensuring timely and accurate deliveries for a major shipping company.
- Worked on-call during weekends and holidays to provide support and assistance.
- Maintained organized storage areas for easy access to products.
- Prepared orders for shipment by packaging items accurately.
- Inspected and moved products to designated areas in warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Used hand pallet truck to transport heavy material within the facility.
- Packed and labeled items for efficient loading and shipment to customers.
- Flexibility to work on-call, including weekends and holidays, to provide support and assistance as needed.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Analyzed customer feedback to develop strategies for service improvement and efficiency.
- Proven track record of excellent customer service, resolving issues and inquiries in a friendly and professional manner.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Assembled cartons, crates, and containers to prepare for shipping.
- Updated inventory data and production records using warehouse management software and scanners.
GREETER / LOADER
Lowe's
Brooklyn, US
09.2017 - 01.2019
- Managed product flow to enhance customer experience
- Resolved customer inquiries with efficiency and professionalism
- Introduced dynamic greeting techniques, enhancing customer first impressions.
- Maintained store front meticulously, driving customer engagement
- Optimized product placement to improve shopping efficiency
- Monitored inventory with precision, ensuring optimal stock levels.
- Provided attentive assistance to customers in the store, fostering a welcoming store atmosphere.
- Implemented innovative loss prevention strategies daily
- Safeguarded store assets, reducing potential losses
- Implemented dynamic greeting techniques to improve customer first impressions
Education
HIGH SCHOOL DIPLOMA -
Brooklyn Frontiers
Brooklyn, NYSkills
- Access Control
- Safety Protocols
- Emergency Response
- Crisis Management
- Surveillance Systems
- Risk Management
- Incident Documentation
- Incident Analysis
- Workflow Optimization
- Problem Solving
- Analytical Thinking
- Leadership
- Team leadership
- Conflict Resolution
- Communication
- Team leadership
Languages
English, Native
Timeline
SECURITY PROFESSIONAL
Allied Universal
05.2024 - Current
SECURITY GUARD SUPERVISOR
VFS GLOBAL
10.2022 - 04.2024
Warehouse Assistant
Active Staffing
06.2019 - 09.2022
GREETER / LOADER
Lowe's
09.2017 - 01.2019
HIGH SCHOOL DIPLOMA -
Brooklyn Frontiers