Shaquera Jenkins
San Marcos,TX
Summary
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
San Marcos
12.2022 - Current
- Identified suspicious activity to determine appropriate response.
- Observed patrons and customers to quickly address security situations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Warehouse Worker
Amazon
San Marcos, TX
05.2021 - 12.2022
- Provided assistance in loading and unloading containers from ships and trains.
- Processed returns of defective merchandise as required.
- Packed boxes and stock using organizational guidelines.
- Transported goods to designated areas within the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Customer Service Representative
IBEX Global
New Braunfels, Texas
03.2020 - 04.2021
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Resident Advisor
Adams &Associates
San Marcos, TX
01.2019 - 02.2020
- Conducted regular room inspections to ensure compliance with housing policies and regulations.
- Served as a liaison between residents and housing administration to communicate needs and feedback.
- Developed and deepened relationships with residents and fellow staff.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Assisted with move-in, move-out processes including coordinating transportation services for incoming, outgoing students.
Education
Westover High School
05-2010
Skills
- Metal detector operation
- Arrest procedures
- Personnel screening
- Visitor tracking
- Security guard license
- Report writing
Timeline
Security Officer
Allied Universal Security Services
12.2022 - Current
Warehouse Worker
Amazon
05.2021 - 12.2022
Customer Service Representative
IBEX Global
03.2020 - 04.2021
Resident Advisor
Adams &Associates
01.2019 - 02.2020
Westover High School