Shaquera Murchison
New York State Police
18
years of professional experience
Dedicated and highly motivated law enforcement professional with over four years of combined experience serving as a New York State Trooper and former New York City Police Officer, complemented by military service in the United States Army Reserve. Proven ability to enforce laws, conduct criminal and traffic investigations, respond to critical incidents, and build positive relationships within diverse communities. Skilled in report writing, evidence collection, courtroom testimony, conflict resolution, de-escalation techniques, and emergency response. Recognized for professionalism, integrity, sound judgment, and the ability to remain calm under pressure. Committed to protecting the public, serving with honor, and contributing to the success of a progressive law enforcement agency through strong leadership, accountability, and exceptional public service.
Work History
Trooper
3 Years 9 Months- Conducted thorough investigations of accidents, crimes, and disturbances to gather evidence and ensure legal compliance.
- Enforced traffic laws and enhanced public safety through proactive patrols and community engagement initiatives.
- Conducted detailed investigations, gathering evidence, and interviewing witnesses for successful case resolution.
- Participated in ongoing training initiatives to maintain peak performance and stay current on law enforcement trends.
- Testified in court proceedings, presenting accurate facts and evidence to assist in the prosecution of offenders.
- Identified and pursued suspects involved in criminal activities through surveillance and investigation.
- Built excellent rapport and working relationships with the community to build trust and improve upon communication.
Police Officer
1 Year 6 Months- Conducted thorough investigations into crimes, gathering evidence and interviewing witnesses.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Wax Specialist
6 Years 4 Months- Delivered exceptional waxing services to enhance client satisfaction and retention.
- Educated clients on proper aftercare techniques to promote skin health and maintain results.
- Mentored new staff in best practices for waxing procedures and customer service excellence.
- Streamlined appointment scheduling using proprietary software for improved customer experience.
Human Resource / Administration Specialist
2 Years 8 Months- Executed various administrative duties across the organization.
- Prepared, organize, process and maintain 254 personnel records to include pay documents, transfer documents, separation from service, retirement, disciplinary action documents etc. to improve the organizations proceedings by 15%.
- Prepare and maintain officer and enlisted personnel records; casualty documents; retirement; discharges etc.
- Held and conducted training meetings.
- Prepared, organized, processed and maintained 254 personnel records to include pay documents, transfer documents, separation from service, retirement, disciplinary action documents etc. to improve the organization's proceedings by 15%.
- Oversaw personnel management for deployments, ensuring unit readiness and welfare of all Soldiers.
- Maintained emergency notification data and personal accountability support tasks.
Guest Service Associate
2 Years 11 Months- Coordinated booking and confirmation of reservations, ensuring smooth administrative operations.
- Informed guests of promotions, contributing to achievement of weekly sales goals for service packages during cashier duties.
- Delivered exceptional customer service experiences, ensuring guest satisfaction and repeat business.
- Managed appointment scheduling efficiently using booking software to optimize service flow.
- Trained new associates on company standards, enhancing team performance and service quality.
Cashier
3 Years 4 Months- Delivered exceptional customer service, assisting customers and associates to enhance sales experience.
- Operated register system and managed cash handling procedures to ensure compliance and accuracy.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained cleanliness and organization of checkout areas, promoting a welcoming environment.
Education
Bachelors of Arts - Sociology
Associates - Humanities & Social Sciences
Skills
Investigation techniques
Traffic regulation
Accident analysis
Public safety
Firearms training
Crisis intervention training
Pursuit driving techniques
Defensive strategies
Safety protocols
Law enforcement technology
Community outreach
Community partnership building
Cultural competence
Proficient in all Windows Based Applications: Word
Excel
PowerPoint
Conflict resolution
Fitness for duty
SUMMARY OF QUALIFICATIONS
- New York State Trooper with experience enforcing state laws, conducting criminal and traffic investigations, responding to emergencies, and protecting life and property.
- Former New York City Police Officer with experience in proactive patrol, report writing, arrests, community policing, and emergency response.
- United States Army Reserve Human Resources Specialist veteran with extensive experience in leadership, personnel management, and administrative operations.
- Skilled in criminal investigations, evidence preservation, interviewing, courtroom testimony, conflict resolution, and de-escalation techniques.
- Excellent written and verbal communication skills with extensive experience preparing accurate reports and maintaining detailed documentation.
- Strong decision-making, problem-solving, and time management skills with the ability to perform effectively under pressure.
- Committed to professionalism, integrity, public service, and building positive relationships within the community.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and law enforcement reporting systems.
Timeline
Trooper
New York State Police
11.2022 - CurrentRead More
Police Officer
New York City Police Department
04.2021 - 10.2022Read More
Wax Specialist
European Wax Center
11.2015 - 03.2022Read More
Human Resource / Administration Specialist
United States Army Reserve
05.2015 - 01.2018Read More
Guest Service Associate
European Wax Center
11.2012 - 10.2015Read More
Cashier
Waldbauams, The Great Atlantic and Pacific Tea Company Inc.
05.2008 - 09.2011Read More
Delhi, State University of New York
Associates from Humanities & Social Sciences
Read More
The College at Old Westbury, State University of New York
Bachelors of Arts from Sociology
Read More