Shaquiez Davis
Perry,GA
Summary
Customer Service and Claims Specialist with expertise in delivering support in fast-paced, remote environments. Manages multiple systems to resolve complex issues and investigate claims while ensuring accuracy and productivity. Collaborates effectively with cross-functional teams to enhance customer experiences and adhere to company policies and quality standards.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Allstate
Remote
02.2024 - Current
- Provided exceptional customer support while handling multiple customer accounts and claims simultaneously in a fast-paced remote environment.
- Reviewed claims documentation for completeness and compliance with company policies, ensuring high standards in processing.
- Investigated customer concerns and resolved complex insurance-related issues through effective problem-solving and active listening.
- Navigated multiple software systems to document customer interactions and process claim information accurately, contributing to streamlined operations.
Customer Service Representative
GEICO
Macon, GA
01.2019 - 10.2023
- Collaborated with internal departments to resolve billing and claims issues, enhancing overall customer satisfaction.
- Educated customers on claims processes, payment information, and resolution options, facilitating informed decision-making.
- Built positive customer relationships through empathy, professionalism, and clear communication, fostering customer loyalty.
- Maintained productivity, quality, and compliance standards while managing competing priorities independently.
Education
High School Diploma -
Perry High School
Perry, GA05-2015
Skills
- Claims processing
- Claims analysis
- Technical Issue Troubleshooting
- Data Entry & Documentation
- Customer Service Excellence
- Problem Resolution
- Multitasking
- Microsoft Office Suite
- Relationship management
- Confidential Information Handling
Timeline
Customer Support Specialist
Allstate
02.2024 - Current
Customer Service Representative
GEICO
01.2019 - 10.2023
High School Diploma -
Perry High School