Jarrah Harris
Dallas,TX
Summary
Dynamic and results-driven Complex Claims Handler with expertise in claims investigation and processing. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for reducing claims processing time and maintaining meticulous records, ensuring compliance with insurance regulations while managing high-volume workloads.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Mercury Insurance
Remote
10.2025 - Current
- Provided exceptional customer support through phone, email, and chat interactions.
- Resolved inquiries efficiently while adhering to company policies and procedures.
- Assisted in resolving customer inquiries regarding billing discrepancies.
- Maintained records of transactions using payment processing software to ensure data integrity.
Complex Claim Auto Adjuster
Root Insurance
Remote
06.2024 - 07.2025
- Communicated with policyholders to gather necessary documentation and clarify coverage details.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Liability Claims Adjuster
Root Insurance
Remote
02.2024 - 06.2024
- Analyzed liability claims, ensuring compliance with company policies and legal regulations.
- Evaluated accident reports to determine coverage and liability issues effectively.
- Collaborated with internal teams to gather necessary documentation for claim resolutions.
- Developed concise reports summarizing findings and recommendations for management review.
Auto Claims Adjuster
Liberty Mutual
Plano, TX
09.2022 - 02.2024
- Evaluated and processed auto claims to determine coverage and liability.
- Conducted thorough investigations, including interviews and inspections, to gather necessary information.
- Collaborated with clients, repair shops, and legal teams to facilitate efficient claim resolutions.
- Analyzed claim documentation for accuracy and compliance with company policies and regulations.
Underwriting Service Assistant
State Farm Insurance Inc
Richardson, TX
09.2020 - 03.2022
- Assisted underwriters by processing and reviewing insurance applications for accuracy.
- Coordinated communication between clients and underwriting team to ensure timely responses.
- Maintained organized records of policy documents and underwriting files for easy access.
- Utilized underwriting software to evaluate risks and recommend policy adjustments.
- Provided exceptional customer support through live chat, resolving inquiries efficiently and effectively.
- Managed multiple chats simultaneously while maintaining high-quality service standards.
Skills
- Claims investigation
- Claims processing
- Insurance regulations
- Data entry proficiency
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Multitasking
Timeline
Customer Support Specialist
Mercury Insurance
10.2025 - Current
Complex Claim Auto Adjuster
Root Insurance
06.2024 - 07.2025
Liability Claims Adjuster
Root Insurance
02.2024 - 06.2024
Auto Claims Adjuster
Liberty Mutual
09.2022 - 02.2024
Underwriting Service Assistant
State Farm Insurance Inc
09.2020 - 03.2022