Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Raven Mendez
Open To Work

Raven Mendez

Winter Haven,FL

Summary

Claims and insurance professional with nearly 10 years of experience investigating, evaluating, and resolving complex claims within insurance and legal environments. Proven ability to analyze documentation, review medical records, assess liability and damages, identify discrepancies, and develop effective resolution strategies. Experienced in managing high-volume caseloads, maintaining detailed file documentation, collaborating with attorneys and stakeholders, and ensuring compliance with regulatory and company standards. Recognized for strong analytical thinking, sound judgment, attention to detail, and the ability to navigate complex situations to achieve timely and accurate outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Progressive Insurance Company
Riverview, Florida
08.2024 - Current
  • Provided tailored customer support to address concerns, enhancing overall customer experiences.
  • Resolved customer complaints promptly and professionally, enhancing overall satisfaction.
  • Investigated customer issues to identify root causes and recommend solutions for product quality and service delivery.
  • Maintained composure in challenging situations, effectively applying de-escalation techniques to resolve conflicts.

Personal Injury Case Manager

Morgan & Morgan Law Firm
Kissimmee, Florida
12.2023 - 08.2024
  • Managed comprehensive caseload of personal injury claims, ensuring thorough handling of car accident and medical malpractice cases.
  • Prepared detailed settlement packages with releases for all claims against defendants to facilitate resolution.
  • Coordinated with medical providers to secure essential documentation for case support.

Claims Adjuster

GEICO, Government Employees Insurance
Lakeland, Florida
02.2016 - 07.2023
  • Evaluated auto insurance claims to establish liability and confirm eligibility for coverage.
  • Investigated and analyzed auto insurance claims to validate accuracy and confirm coverage eligibility.
  • Reviewed medical records for personal injury claims to verify accuracy and support claims decisions.
  • Communicated clearly with policyholders regarding claim processes and decisions.

Education

Bachelor of Science - Psychology

Bethune-Cookman University
Daytona Beach, FL
05-2014

Master of Science - Mental Health Counseling

Walden University
Minneapolis, MN
04-2026

Skills

  • Claims Investigation
  • Claims Resolution
  • Coverage Analysis
  • Case Management
  • Documentation Review
  • Medical Record Review
  • Analytical Skills
  • Problem Solving
  • Risk Assessment
  • Detail-Oriented
  • File Management
  • Resolution Strategy

Certification

  • 6-20 All Lines Adjuster

Accomplishments

  • Top Performer Award, Q1 2026

Timeline

Customer Support Specialist

Progressive Insurance Company
08.2024 - Current

Personal Injury Case Manager

Morgan & Morgan Law Firm
12.2023 - 08.2024

Claims Adjuster

GEICO, Government Employees Insurance
02.2016 - 07.2023

Bachelor of Science - Psychology

Bethune-Cookman University

Master of Science - Mental Health Counseling

Walden University
Raven Mendez