Shaquilla Mason
Memphis,TN
Summary
Dynamic professional with extensive experience as a Tax Examiner at the IRS, adept in recordkeeping and documentation. Proven ability to enhance operational efficiency and resolve complex issues with empathy. Skilled in payment plan processing and dedicated to achieving client satisfaction through meticulous attention to detail and effective communication.
Overview
13
13
years of professional experience
Work History
Tax Examiner
Department Of Treasury, IRS
03.2023 - Current
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed 60 caseloads weekly , maintaining organization and prioritization to meet tight deadlines.
- Identified missing, incorrect, and unrecognizable data and took appropriate course of action to resolve errors.
- Performed various case related activities including determining actions, extracting information, assembling files and posting documents.
CEO
Mason & Son Transport
01.2021 - 03.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Coordinated 3 plus more efficient routes to avoid delays and optimize schedules.
Customer Service Cashier
BP
06.2012 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled at least 30 payment transactions daily.
Tax Preparer Assistant
Coleman Financials, LLC
01.2020 - 01.2021
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
Customer Service Representative
Conduit Global Call Center
05.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Frayser High School
Memphis, TN05-2010
Skills
- Recordkeeping and documentation
- Payment plan processing
- Deduction legitimacy
- Basic accounting principles
Timeline
Tax Examiner
Department Of Treasury, IRS
03.2023 - Current
CEO
Mason & Son Transport
01.2021 - 03.2023
Tax Preparer Assistant
Coleman Financials, LLC
01.2020 - 01.2021
Customer Service Representative
Conduit Global Call Center
05.2017 - 12.2019
Customer Service Cashier
BP
06.2012 - 08.2022
High School Diploma -
Frayser High School
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